CX Factor

CX Factor

with Mark Fidelman

Welcome to CX Factor, a web series hosted by Mark Fidelman, CEO of Fanatics Media, that shines the spotlight on world-class brands known for delivering smarter, superior experiences to today's modern, connected customers. In each episode, you'll learn industry leaders' secrets to delivering highly personalized, seamlessly integrated, and digitally powered customer experiences that win long-term loyalty.

Full Episodes

  • kohls

    Kohl’s: A technology-laden answer to retail turf wars

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  • Mazda

    Mazda: Turbocharging customer experience through digital touchpoints

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  • LinkedIn

    LinkedIn: Strengthening the connection between company culture and customer experience

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  • NeimanMarcus

    Neiman Marcus: Giving customers the (hi-tech) white glove treatment

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  • Walgreens

    Walgreens: Leading the way in customer experience innovation for over a century

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  • Mastercard

    Mastercard: Solidifying a B2B2C customer experience

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  • IBX

    Independence Blue Cross: Innovating experiences despite industry challenges

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  • Clorox

    Clorox: Delivering a seamless, customer-first approach to customer experience

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  • Vitamix

    Vitamix: Maintaining high-touch customer experience during rapid growth

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  • DocuSign

    DocuSign: Identifying new metrics of success in customer experience

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Learning Library

  •  Digital Transformation: 3 Areas of Customer Experience to Invest in Right Now

    Digital Transformation: 3 Areas of Customer Experience to Invest in Right Now

    Read Ebook
  • 5 Data-Driven Tech Trends Shaping Customer Experience in 2017

    5 Data-Driven Tech Trends Shaping Customer Experience in 2017

    Access Ebook
  • Forrester's January 2017 Report: Navigate the Future of CRM

    Forrester's January 2017 Report: Navigate the Future of CRM

    Download Report