In times of change, customer service is in prime position to provide advice, guide customers in their search for information, and to facilitate important decisions for individual customers. At the same time, customer service professionals are adopting new ways of working in a dynamic business environment.

Oracle is collaborating with thousands of companies globally around service excellence and we are here to support with advice, inspiration and open dialogue.

Please join our CX Customer Webinar Series to take part in discussions around timely topics where we can provide advice on your questions, and the role and importance of customer service in an ever-changing world.

• Hear about the role of service in times of change: service driving business, new work environments and innovation of solutions addressing current challenges
• Discuss with service experts and other CX Service customers on best practices, challenges and solutions
• Get advice on where to turn for support and answers to your questions

During 2020 businesses and individuals have been obliged to adjust their ways of working, leading and driving value. Working from home has become the new normal for a large amount of people globally and this brings both challenges but also opportunities on building new best practices and processes and utilising digital UX for value and efficiency.

In this webinar Oracle will share advice and best practices gathered from customers across the regions on how to work and lead from home.

• Hear about trends, best practices and advice on how to work from home and drive value for your customers and employees via your service model
• Discuss with service experts and other CX Service customers on best practices, challenges and solutions
• Get advice on where to turn for support, how to quickly adopt best practices, and answers to your questions

Conversational CX is a rising trend. In times of change the possibility of automating and personalising dialogues by conversational AI can be a game changer both for coping with high volumes of questions but also for supporting and meeting customers in their moments of need.

In this webinar Oracle will share advice and best practices on how to get started with, and optimise conversational channels.

• Hear how conversational interfaces can support your service model and drive value for customers
• Discuss with service experts and other CX Service customers on best practices, challenges and solutions
• Get advice on where to turn for support, conversational design workshops, and answers to your questions

Automation of processes and optimisation of self-service are key when ensuring dialogue and direct support in moments of need. Freed up resources as a result of efficient self-service can be allocated to supporting customers in difficult situations.

Equally, personalised and automated advice is proven to be extremely valuable when timely answers are needed and decisions are to be made.

In this webinar Oracle will share advice and best practices on how to leverage knowledge and intelligent advice to provide instant value both for customers and employees.

• Hear about how personalized advice and automated decisions can make a difference for your service model, your customers and employees
• Discuss with service experts and other CX Service customers on best practices, challenges and solutions
• Get advice on where to turn for support, how to quickly adopt use cases of intelligent advice, and answers to your questions

During 2020 businesses and transactions are shifting to online even quicker than before. In this environment service is key in facilitating the dialogue with customers and supporting all the steps on the digital journey; research, purchase, delivery, usage and advocacy.

How can businesses take the leap of successfully adopting online as a channel and platform for dialogue and transaction and how can customer service be a revenue driving activity in this context.

In this webinar Oracle will share inspiration and best practices on service strategy and operations driving a digital business model.

• Hear about trends, best practices and advice on the role of service in digital business models
• Discuss with service experts and other CX Service customers on best practices, challenges and solutions
• Get advice on where to turn for support, how to quickly adopt best practices, and answers to your questions

During 2020 businesses and transactions are shifting to online, placing more emphasis on smart logistics. At the same time field service is experiencing higher demand but also new regulations of distance and remote activity. How can service operations adapt to this changing environment and utilise emerging technologies, intelligence and agile processes?

In this webinar Oracle will share inspiration and best practices on field service strategy and operations powered by technology and innovation.

• Hear about trends, best practices and advice on how to optimise field service in a changing world
• Discuss with service experts and other CX customers on best practices, challenges and solutions
• Get advice on where to turn for support, how to quickly adopt best practices, and answers to your questions