Cross Talk 2024

Alex Alt explores common themes across the retail, restaurant, and hospitality sectors. One industry’s breakthrough can become the new standard for the others.

ABC Fine Wine & Spirits differentiates its shopping experience with a diverse product assortment, outstanding service, and competitive pricing—and by empowering its associates with modern, intuitive Oracle Retail technology tools. ABC implemented Oracle Retail Xstore Point of Service, Oracle Retail Customer Engagement Cloud Services, Oracle Commerce Cloud, and Oracle Order Management Cloud Service. Learn about the retailer’s blueprint for driving profitable customer engagement, expanding its online presence, adapting physical space within its stores, enhancing shopping experiences, and improving order fulfillment.

Abercrombie & Fitch Co., a leading global retailer of apparel and accessories for men, women, and kids, is moving a highly customized on-premises solution for managing merchandising, procurement, and purchase orders to Oracle Cloud. Hear how the company is thinking through the cutover process, how it’s minimizing the business impact, and how it’s engaging teams with proactive planning and clear communication to ensure smooth project transitions.

Oracle continues to develop innovative products and technologies tailored to specific industry use cases and we apply what we learn across multiple industries. Here how companies in a range of industries harness AI to help solve their toughest challenges and realize their biggest opportunities.

Bachman’s is a family-owned retailer operating full-service floral, home, and garden centers throughout Minnesota, serving businesses and consumers. With a small but mighty team, Bachman’s partnered with BTM Global to put the right people, processes, and technology in place to drive profitable growth, deploying Oracle Retail Xstore, Oracle Retail Customer Engagement, and NetSuite applications. Learn how this vertically integrated retailer defined a clear scope and governance policies, pruned processes, and started a comprehensive training program for its workforce.

Bluemercury is a leading luxury beauty retailer, offering the best of cosmetics, skincare, makeup, haircare, fragrances, and products for bath and body. The retailer chose Oracle Retail Merchandising Cloud Services Suite as the cornerstone of its technology modernization. By starting with merchandising, Bluemercury standardized, automated, and improved its processes for pricing, sales auditing, invoice matching, and more. Oracle and partner Logic, under the Delivery Excellence Program, helped Bluemercury’s small IT team keep the project on time and within budget.

Cape Union Mart, a leading South African outdoor retailer, initially partnered with Oracle to migrate its 20-year-old legacy systems to the cloud, adopting best practices and embracing a platform strategy for merchandising and financials. In the last 12 months, the Cape Union team shifted its focus toward improving inventory management, deploying Oracle Retail Store Inventory Operations Cloud Service, Oracle Retail Inventory Planning Optimization, Oracle Retail Insights, and the Oracle Supply Chain Hub extension to drive more revenue with less stock. Learn how Cape Union bolstered its inventory processes.

In recent years, Casey’s deployed Oracle Financials and Oracle Retail Merchandising Cloud Services Suite. Now, the Casey’s team intends to move forward with driving business value from current investments. Hear about the adoption of cloud extensions, the value of Oracle APEX to drive additional business insight, and Oracle Cloud Infrastructure pilots that can make an impact on productivity. These quick-value tools can optimize critical areas, including financials, retail operations, and supply chain management. 

More than 75 years ago, DICK’S Sporting Goods began as a fishing tackle store and grew into America’s largest omnichannel sporting goods retailer, with more than 850 stores and an extensive online presence. DICK’S is an early adopter of the next-generation Oracle Retail platform, working closely with the Oracle Retail innovation lab. Explore the potential of Oracle Retail AI Foundation, including size profile optimization, lifecycle pricing, and customer decision trees, with leaders from the DICK’S pricing and merchandising operations teams.

Dollar General executives share how the discount retailer used its “store in a box” approach to rapidly open stores throughout Mexico. That approach’s technology portfolio includes Oracle Fusion Cloud Financials, Oracle Retail Merchandising Cloud Services Suite, Oracle Retail Store Inventory Operations Cloud Service, and Oracle Retail Xstore Point of Service. Having a single vendor and an integrated end-to-end flow helped Dollar General Mexico reduce costs and be nimble with deployment. Listen to the lessons learned and how the retailer plans to build on its strong foundation to support its growing business.

In the jewelry industry, inventory is everything. Helzberg takes pride in delivering the right assortments to help loyal customers celebrate their special moments in life. Helzberg uses Oracle Retail planning and optimization solutions to support its end-to-end assortment processes, including the open-to-buy process and demand forecasting. By embracing the cloud and leveraging big data and embedded machine learning, the retailer evaluated replenishment minimums to understand the financial impact. Learn how Helzberg simplified its product assortment hierarchy, improved team efficiency with exception management tactics, and increased revenue with a stronger in-stock position.

maurices and partner Logic Information Systems delve into the clothing retailer’s omnichannel strategy, change management program, and strategic vision. Learn how maurices’s migration to cloud-based solutions, including Oracle Retail Xstore Point of Service, helped the retailer reduce its technology infrastructure costs and enhance its loyalty and promotions programs.

Kim and Jeff discuss how Mr Price Group, a leading South African fashion retailer, uses Oracle Retail merchandising and planning solutions to boost its revenue and reduce costs while using Oracle Fusion Cloud HCM solutions to enhance its recruitment, talent management, and learning processes. By applying AI to the data it collects, Mr Price achieves operational excellence and secures a competitive advantage in sales and margin management. Learn how the retailer capitalizes on technology and continuous learning, including free certification opportunities from Oracle, to fuel its growth and efficiency.

Shoppers today have more options and information than ever before. They’re not only in the driver’s seat but have taken the wheel and if a retailer doesn’t meet their expectations they’ll go elsewhere. Fortunately, retailers can take steps to understand and meet their customers’ demands and engage them to drive loyalty. Retailers need the means to capture, organize, and analyze customer actions and information and the agility to target and reach them in real time. Learn how leading retailers are improving customer loyalty with the right tools and strategic insights.

Oracle Retail Data Store consolidates data on sales, inventory, pricing, promotions, customers, orders, demand, fulfillment, items, suppliers, consumers, and channels. Retailers must convert this data into insights to optimize operations and increase transparency. Learn how Oracle Retail Data Store created transparency and next-level analytics that complemented the implementations of Oracle Fusion Cloud ERP and Oracle Retail Merchandising Cloud Services Suite by a German grocery disruptor and a South African general merchant.

Through a strategic shift to the cloud, Poundland & Dealz, a retailer with more than 850 variety stores across the UK and Ireland, has unified inventory management, streamlined end-to-end financial operations, and gained a deeper visibility into its margins and stock levels. Discover how Poundland & Dealz uses Oracle Fusion Cloud ERP, Oracle Fusion Cloud Enterprise Performance Management, and Oracle Retail Merchandising Cloud Services Suite to drive operational efficiency and position the company for sustained growth.

The last few years in the retail industry have been anything but ordinary, particularly with the emergence of AI, which is fueling optimism for growth. The latest annual Deloitte global retail industry outlook report explores the biggest retail market trends, changing consumer behavior, and disruptive technologies that can help retailers seize opportunities for transformative growth. Also learn how retailers can address the worker shortage, alleviate supply chain pressures, make the shift from mass to micro, and unlock the power of AI.

Paul Woodward, Vice President of Retail Products, Oracle Retail discusses and demonstrates the latest updates to Oracle Retail capabilities supporting end-to-end retail processes, including plan, source, buy, move, market, sell, fulfill, and replenish.

RH, a leading luxury furniture retailer, embarked on a strategic initiative to unify siloed systems, streamline purchasing processes, and optimize finance and accounting operations while ensuring SOX compliance. Hear how RH is integrating Oracle E-Business Suite and Oracle Retail Merchandising Cloud Services Suite to gain a comprehensive view of inventory across its 120 stores and catalog and ecommerce channels.

Sally Beauty Holdings, with more than 4,000 stores worldwide, provides professional beauty products to retail consumers and salon professionals. Sally Beauty modernized its retail platform by moving to Oracle Retail Xstore Point of Service, Oracle Retail Customer Engagement, and Oracle Retail Order Broker to help its associates deliver superior customer service. The retailer took a crawl-walk-run approach to its implementation, which has benefited business operations and shoppers alike. Learn how Sally Beauty uses Oracle Retail solutions to creatively meet customer demands in stores.

Our longest-standing leaders from the Oracle Retail Customer Community (ORCC) discuss the benefits of participating in the organization. ORCC leaders host webinars, recruit new members, and provide valuable feedback to Oracle Retail, alongside our Customer Advisory Boards and Solution Insider Groups. We use this feedback to inform our product roadmap decisions. Hear directly from our customer leaders to learn how you can get more involved, establish friendships, and drive a smoother implementation experience for your teams.

Leaders for more than 5 years from the Oracle Retail Customer Community (ORCC) discuss the benefits of participating in the organization. ORCC leaders host webinars, recruit new members, and provide valuable feedback to Oracle Retail, alongside our Customer Advisory Boards and Solution Insider Groups. We use this feedback to inform our product roadmap decisions. Hear directly from our customer leaders to learn how you can get more involved, establish friendships, and drive a smoother implementation experience for your teams.

Leaders for 2 years from the Oracle Retail Customer Community (ORCC) discuss the benefits of participating in the organization. ORCC leaders host webinars, recruit new members, and provide valuable feedback to Oracle Retail, alongside our Customer Advisory Boards and Solution Insider Groups. We use this feedback to inform our product roadmap decisions. Hear directly from our customer leaders to learn how you can get more involved, establish friendships, and drive a smoother implementation experience for your teams.

Most retailers operate on incredibly thin margins. The cloud promises to help retailers reduce their labor and other costs while reducing the complexity of managing their own IT systems. Many of our customers have similar questions: How can we migrate our data? How can we do it quickly with the least amount of business disruption? In this session, we’ll explore unique journeys to the cloud by a theme park retailer, a fashion retailer, and a liquor control board.