Oracle Retail Cross Talk is an exclusive industry forum that delivers authentic content,
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This year we were back in person for our annual executive retail forum in Dallas. Brands worldwide came together to share lessons, best practices, and innovative ideas about the future of modern retail. Explore the session recordings below.
Abercrombie & Fitch Co. is a leading, global, omnichannel specialty retailer of apparel and accessories for men, women, and kids through renowned brands Hollister, Gilly Hicks, Abercrombie, and Social Tourist. The global company operates approximately 730 stores under these brands across North America, Europe, Asia, the Middle East, and e-commerce sites. The relationship with Oracle began in 2008 with a digital transformation across merchandising, planning, supply chain, and customer experience. Fast forward to 2022 as the team continues the journey into the cloud. Join us for an interactive discussion on why cloud, why now, and how the team is approaching this next milestone to support these quintessential fashion brands.
Learn best practices for remote implementations. Bealls recognized the need to modernize processes and gain new management efficiencies of their extensive casual lifestyle, apparel, and home merchandise inventory. Before the pandemic, the department store and discount retailer embarked on a digital transformation underpinned by Oracle Financials, Oracle Merchandising, and Retail Analytics Cloud services. In March 2020, the world required a change in how everyone works, communicates and operates to move forward. Beall’s leadership worked closely and remotely with Logic Information Systems to establish their master record of an item, purchase orders, and inventory foundation data despite the pandemic. Bealls chose to continue as a remote implementation as they journey to deploy inventory, stock ledger, sales audit, and promotions in early 2023.
Best Buy is an American multinational consumer electronics retailer with a robust online presence and over 1,000 stores. Buying consumer electronics and home appliances is a journey that demands research. To differentiate itself from the online sites and generic merchants, Best Buy leverages a combination of tech expertise, in-stock inventory, and a specialized customer experience to meet customers’ needs. As business and service models evolved, Best Buy looked to the cloud to gain more advanced and evolving capabilities in the new Oracle Retail Demand Forecasting Cloud Service.
Event Network is a leading operator of experiential and cultural attraction retail stores with partnerships from museums and aquariums to other iconic destinations throughout North America. The retail store and available merchandise extend, enhance, and commemorates a shared experience that brings people together. Event Network’s store experiences celebrate education, entertainment, conservation, sustainability, diversity, and inclusion. With a cloud services update and an enhanced mobile Oracle Point-of-Service solution, associates provide a seamless customer experience with efficient checkout anywhere within the store and beyond. Working with BTM Global, Event Network leverages Customer Engagement Cloud Service and Xstore as the backbone of delivering their customers a seamless transaction experience.
Helzberg embarked on a search for a new solution focusing on the tenets of scalability, efficiency, reliability, and accuracy. Critically, it also had to have assortment capabilities that could support Helzberg’s entire end-to-end processes including open-to-buy. Ultimately, they decided on Oracle Retail solutions, specifically Oracle Merchandise Financial Planning, Retail Demand Forecasting, Replenishment Management, Assortment Planning, and Retail Analytics. Helzberg proceeded to deploy these solutions alongside their existing Oracle systems, including Oracle Xstore Point-of-Service, Oracle Retail Order Broker, and Oracle Retail Customer Engagement.
Representing a broad portfolio of brands like GAP, Kipling, Polo Ralph Lauren, Timberland, UGG, and more, the fashion brand Komax embarked on a transformational project for both stores and back-office. With support from SkillNet, Komax transformed its customer experience through Xstore POS, Customer Engagement, and Order Broker and tapped into the power of Oracle Retail Merchandise Operations Management for sales audit, pricing, invoice match, and import/export. Learn how Komax activated sales channels to provide faster, seamless customer experiences to guests in multiple Latin American countries, allowing consumers to buy and return where and when they want.
In 2018, Levi Strauss & Co. partnered with Infosys to deliver a modern mobile shopping experience to more than 25 countries and over 1,350 stores. The agile Oracle Retail Xstore solution enabled Levi stylists to provide a seamless and connected guest experience. And the open architecture allows the retailer to consider countless shopper journeys that flex to market demands. Learn how this global leader quickly went from a single blueprint to a global rollout.
Makro operates in four countries and 107 stores. Makro implemented Oracle Retail Merchandise Operations Management, Retail Demand Forecasting and Store Inventory Operations. Fabricio Tarelho, Chief Information Officer of Makro Group, owns this complex implementation's rollout and project governance for South America. In this session, Makro and Retail Consult will provide an update on the deployment and share governance best practices from their multi-country and multi-currency initiative to improve store operations across Argentina, Brazil, Colombia and Peru.
Maurices adopted a modern point of service (POS) technology to deliver a personalized, boutique-like in-store experience across its 920 stores in the U.S. and Canada. In 2020, Maurices invested in Oracle Retail Xstore Point-of-Service, Oracle Retail XOffice Cloud Service, Oracle Retail Order Broker Cloud Service, Oracle Retail Order Management Cloud Service, and Oracle Retail Customer Engagement Cloud Service. Learn how Maurices embraced technology to scale its unique customer service approach.
Neiman Marcus is the largest luxury omnichannel retailer in the United States, building relationships with customers across the store experience, ecommerce interactions, and remote selling. Data and technology allow Neiman Marcus to scale a personalized luxury experience. Neiman is a long-standing customer with Oracle across multiple solutions. In 2019, the customer decided to shift Oracle Retail Merchandise Financial Planning to the cloud. In this fireside chat, Senior Vice President Nathan Johnson of Neiman Marcus and retail expert Greg Flinn of Oracle will discuss the reasons for the shift and the value to the business.
Inventory visibility across all channels is essential to place the right product at the right time, as the merchandise is moving off shelves faster than retailers can replenish. Hear how these retailers balance inventory with wavering supply chain challenges while adapting strategies to drive a loyal customer base.
Omnichannel strategy leader Jen Polumbo had a fireside chat with the Vice President of Pet Valu, Connie Uriarte, to discuss strategies and technology that satisfy the most finicky consumer. The Pet Valu team has successfully deployed Oracle Retail Xstore, Order Broker, Order Management, Customer Engagement, and Commerce Cloud. Walk away with advice from an executive who has implemented Oracle in multiple industry segments.
Delivering a great omnichannel retail experience takes the right people, process, and technology to earn shopper loyalty by offering engaging and seamless experiences across more than 70 unique customer journeys. Widespread curbside pick-up, flexible store environments, buy online, pick-up in-store (BOPIS) protocols–these new norms have dramatically accelerated in-store adaptation and innovation. As brands dive deeper for new ways to maximize the customer experience—and adapt to the rapidly changing world—they must lean into agile technology. Hear how retailers are tackling today’s challenges and planning for the future.
Staples embarked on a complete transformation of the customer in-store checkout experience in over 1,000 stores. The teams evaluated all elements of the transformation from the new Oracle Retail Xstore technology to the build-out of the physical checkout experience, introducing a mobile tablet in the store, and re-engineering the application infrastructure and data for the cloud. Join the Staples IT and Stores team to learn how store associates can better serve the consumers the way we work today.
Waldo’s Dolar Mart in Mexico embarked on a transformation project to modernize its systems in 2018. They thought to increase visibility across the business and lay a foundation that would support growth via expansion and new customer journeys. Waldo’s likes the continuous delivery model of cloud which ensures operational agility not just now, but into the future. Their footprint includes Oracle Cloud Financials, Oracle Transportation Management, Oracle Retail Merchandising suite, and Oracle Warehouse Management. With the Oracle cloud services, Waldo’s now has a consistent, streamlined user experience and is able to better manage the legal, regulatory, and corporate complexities of cross-border transactions. They delivered the project without any disruption to the business and now the company is able to support the fast growth that it experienced in the past years, and prepare the journey to provide customers products for home and decor, parties, technology, beauty, babies, and groceries via a superior customer experience.
Is your payments technology ready for new shopper experiences? Customer expectations for convenience and seamless experiences have made pandemic retail trends permanent. In Adyen’s recent survey of over 40k consumers, 61% of consumers believe that retailers should deliver the same cross-channel flexibility they provided during the pandemic. These services include contactless payments, BOPIS, BORIS and mobile checkout. This session discusses why these trends are no longer optional for retailers looking to win and retain customers long-term. Listen to this fireside chat to learn what new shopper expectations are table stakes and what technical capabilities are needed to meet them.
Retailers shifted and evolved into new business models to meet consumer demand in the last two years. As the industry pivoted to deliver more consumer shopping journeys, the finances needed to tie up on the back end. Vertex integrates tax services with Oracle Retail Xstore Point of Service and Order management across multiple channels. Listen to this interactive conversation and see a quick demonstration with experts from Oracle and Vertex about the implications of expanded customer service models in retail.