IHG - Oracle Hospitality Franchise Store

Welcome to the Oracle Hospitality Franchise Store for IHG

The Oracle Hospitality Franchise Store is an exciting new tool available for IHG – providing you with a self-service, seamless tool to purchase products and services for your business – quickly and easily.

With a few clicks, you can view available product options and complete transactions referencing your agreement with Oracle while also applying any pre-negotiated discounts.

We look forward to serving you through the Oracle Hospitality Franchise Store for IHG and appreciate your continued partnership with Oracle Hospitality!

Save Time, Order Online

Here are five great reasons to join the many Oracle Hospitality customers who have already made the switch to online purchasing via the Oracle Hospitality Franchise Store:

Oracle Hospitality Franchise Store Activation is fast, free, and secure.

Anytime Access

View past and pending orders online 24/7.

Simplified Management

Easily manage and share your purchases within your organization.

Time Savings

Order online with a few simple clicks, using a variety of payment options.

Ongoing Assistance

An Oracle Customer Service Representative is available to provide assistance.

Initiate Authorized Access

Request Access

Please contact your Oracle Hospitality Global Business Unit (HGBU) Senior Sales Executive, ihgsales_us@oracle.com to initiate authorized access to the Oracle Hospitality Franchise Store. You will receive a welcome email when you request has been approved. If you do not receive the email notification within 3 days, contact Oracle Hospitality Franchise Store Customer Service at oraclehelp_ww@oracle.com for status.

Once you have received your authorized access notification, you can access your account in the Oracle Hospitality Franchise Store.

Access the Oracle Hospitality Store

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Oracle Hospitality Franchise Store for IHG – FAQ

Below please find answers to frequently asked questions about the Oracle Hospitality Store.

How do I request a Store account to be set-up? What information is required?
Engage your Oracle Sales Representative with the account/property detail and buyer contact information.
What do I do if I forget my Store username or password?
Contact Customer Service within the Store via phone, chat, and/or email support options available on the site’s login page. The Customer Service phone number is 1-866-201-9198.
Can I return an item I purchase in the Store?
No. Returns are not allowed. Orders are non-cancellable per Oracle Order and Delivery policy.
Who do I ask for help if I have a problem using the Store?
You can engage the Store User Guide as a reference. There are also Customer Service contact within the Store via phone, chat, and/or email support at top of each page. Your Sales rep can also assist if needed.
What happens if a contact leaves the hotel? Can they still access account information?
Customer is responsible to notify Oracle if a buyer changes for any particular property/e.
How does the Store get updated if there is a change of hotel ownership?
New Assignee account would have to be setup on Store by Oracle sales rep when applicable. Once Assignment takes place, the Assignor account would be deactivated automatically on Store.