Today’s new normal has dramatically increased the reliance on customer and employee service through digital channels. Learn how Oracle Digital Assistant helps automate engagement, provides a seamless workflow between bots and humans, to gain efficiency while reducing pressures on staffing resources. Join Oracle’s Joe Huang and ComEd’s David Crone, as they discuss chatbot development, showcase demos, and share real-world case studies of intelligent chatbots in action.
The webcast will also cover:
- An overview of Oracle Digital Assistant and the recent innovation updates
- Customer Helpdesk integration and capabilities
- ComEd's experience describing how chatbots helped scale up customer service while elevating the customer experience