Oracle logo

Automating helpdesk experiences with Oracle Digital Assistant, plus special guest ComEd

On Demand Webinar
On Demand
image

Automating helpdesk experiences with Oracle Digital Assistant

ComEd elevates customer service with conversational AI

Today’s new normal has dramatically increased the reliance on customer and employee service through digital channels. Learn how Oracle Digital Assistant helps automate engagement, provides a seamless workflow between bots and humans, to gain efficiency while reducing pressures on staffing resources. Join Oracle’s Joe Huang and ComEd’s David Crone, as they discuss chatbot development, showcase demos, and share real-world case studies of intelligent chatbots in action.

The webcast will also cover:
  • An overview of Oracle Digital Assistant and the recent innovation updates
  • Customer Helpdesk integration and capabilities
  • ComEd's experience describing how chatbots helped scale up customer service while elevating the customer experience

Featured speakers

Joe Huang

Joe Huang

Product Management, Oracle
Close

Joe Huang

Product Management, Oracle
David Crone

David Crone

Web Analyst, ComEd
Close

David Crone

Web Analyst, ComEd

ComEd’s implementation partner

Sof Bang