Join Casey White, Head of Customer Experience for Spirax Sarco

After launching in 7 weeks, learn from head of CX, Casey White, on his lessons learned and advice.

Spirax Sarco is a world leader in manufacturing high-quality products for the control and efficient use of steam and other industrial fluids. In response to COVID-19, Spirax had a simple long term goal for this project:

“Offer an easier process for our customers to order MRO [Maintenance, Repair, Overhaul] products from us”

Spirax Sarco leveraged Pierce Washington’s ‘Rapid Release’ implementation to roll out B2B Commerce across two of their brands, in 3 countries, and 4 application languages.