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Power in customer service: Watch how Exelon transforms experiences across digital channels

Live Webinar
November 17, 2020
1:00 p.m. PT
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Join us for this webinar to explore Exelon’s journey to service automation.

Learn how Exelon transformed experiences across digital channels with Oracle. Exelon’s IT Vice President for Customer Technology, & CIO of BGE, An Exelon Company, shares how advancements in service technology have enabled their brand to

  • Develop a comprehensive set of channels and relationship management capabilities
  • Benefit from seamless integration and collaboration across customer touchpoints, while providing agents with 360-degree customer visibility
  • Incorporate the voice of the customer to design customer channels and the voice of the service agents to design the employee experience
  • Create a balance of automation and personal connection
Let us show you how Oracle Digital Channels can deepen your customer relationships by visiting our resource hub.

Featured speakers

Michael Menendez

Michael Menendez

IT Vice President for Customer Technology, Exelon & CIO of BGE, An Exelon Company
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Michael Menendez

IT Vice President for Customer Technology, Exelon & CIO of BGE, An Exelon Company
Steve Earl

Steve Earl

Vice President of CX Cloud Product Marketing, Oracle
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Steve Earl

Vice President of CX Cloud Product Marketing, Oracle