How are CSPs responding to the changing industry trends?
Take this short benchmarking journey with us and see where you stand amongst peers.
What are your company's
top transformation goals? What are your
company's top
transformation goals?
a
To roll out products and/or services faster.
b
To improve customer experience and sales office performance
c
To integrate back-office systems and/or improve agility
d
To improve network efficiency and management
e
Ease of compliance with new regulatory standards
f
To improve management decision making
g
IoT enablement and integration
76%
70%
49%
40%
32%
21%
15%
IDC, Oracle SCM and Telcos Survey 2020
76% 70% 49% 40% 32% 21% 15%
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What role(s) do you expect your company
to play in the communications ecosystem
within the next 12 to 18 months? What role(s) do you expect
your company to play in the
communications ecosystem
within the next 12 to 18
months?
a
A provider of integrated, industry-vertical solutions consisting of connectivity, platform, applications and devices directly to enterprises, as a branded service.
52%
b
A value-added channel for partner products through inclusion of connectivity and supplementary services in a managed service.
50%
c
A wholesale provider of tailored connectivity and supplementary services to a virtual operator that specializes in industry vertical solutions.
32%
d
A partner to a specialized Systems Integrator that packages your connectivity and supplementary services into an industry-vertical solution.
38%

Heavy Reading, 5G Network and Service Strategies 2020 Operator, 2020

52% 50% 32% 38%
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How do you feel about using cloud technologies for
Big data storage or analytics tools? How do you feel
about using cloud
technologies for Big data
storage or analytics
tools?
 
We currently use cloud for big data and analytics
 
We plan to use cloud for analytics of big data
 
We currently use cloud only for big data
 
We currently use cloud only for analytics
 
We would like to if it could satisfy our technical and security requirements
 
We cannot do that because of internal policies and security concerns
Analysis mason, How communications service providers can harness
the wealth of their data for competitive advantage, February 2019 Analysis mason, How communications service providers can harness the wealth of their data for competitive advantage, February 2019
43% 5% 20% 7% 11% 14%
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What procurement models do you see as most
important in achieving your business objectives
for offering a slice-based enterprise solution?

Please rank in order of importance (1 = Most important and 4 = Least important).

What procurement models do
you see as most important in achieving your business
objectives for offering a slice-based enterprise solution?

Please rank in order of importance
(1 = Most important and 4 = Least important).

Assembling a slice solution from best-of breed components; operated internally by the CSP

378

score

378
score
Purchasing a preintegrated slice solution developed by a System Integrator or vendor (capex model); operated internally by the CSP

372

score

372
score
Purchasing a managed service slice solution from a single vendor or a System Integrator

345

score

345
score
Purchase a slice solution provided using a SaaS model (subscription-based) from a cloud provider

295

score

295
score
Ranking Score (The score is calculated by assigning a weight to each rating where the highest priority rating holds the highest weight.)

Heavy Reading, 5G Network and Service Strategies 2020 Operator, 2020
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What should CSPs aspire to become?
 
Best-in-class connectivity providers
 
Multi-play operators and service providers (fixed, mobile, TV, broadband)
 
Full digital service providers offering a range of end-to-end digital services, sometimes in competition with players such as Google and Apple
 
Platform providers working with partners to bring services to market
TM Forum, 5G Future: Bussiness Models For Monetization, September 2019
19% 23% 32% 26%
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