2020: The Year of the Customer Service Digital Wake Up Call!
Featured speakers
Sara Eklund
Director CX Strategy B2C EMEA, Oracle
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Sara Eklund
Director CX Strategy B2C EMEA, Oracle
Olivia Faucheux
Customer Experience Sales Development Manager, Oracle
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Olivia Faucheux
Customer Experience Sales Development Manager, Oracle
Anne Marie Forsyth
Chief Executive, CCA
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Anne Marie Forsyth
Chief Executive, CCA
CCA is the leading authority for customer contact operations. With early roots in continual improvement methodology and standards, the organisation has 15 years experience and is now firmly recognised as the trusted reference source for research, analysis and expertise in this area.
Anne Marie is a regular speaker on customer experience, both in the UK and internationally. She is committed to improved professionalism, is passionate about customer service, and is convinced of the need for organisations to leverage their potential to achieve competitive advantage and customer service excellence.
A graduate from University of Strathclyde Anne Marie commenced her career as a student chartered accountant with Coopers and Lybrand.
From there she worked in product development and international senior marketing roles in Phillips and Johnson and Johnson Healthcare.
In 1996 whilst an executive director at Network Scotland she helped create CCA where as CEO she has grown the organisation successfully to become recognised as a leader in its sphere of influence.
Anne Marie is a regular speaker on customer experience, both in the UK and internationally. She is committed to improved professionalism, is passionate about customer service, and is convinced of the need for organisations to leverage their potential to achieve competitive advantage and customer service excellence.
A graduate from University of Strathclyde Anne Marie commenced her career as a student chartered accountant with Coopers and Lybrand.
From there she worked in product development and international senior marketing roles in Phillips and Johnson and Johnson Healthcare.
In 1996 whilst an executive director at Network Scotland she helped create CCA where as CEO she has grown the organisation successfully to become recognised as a leader in its sphere of influence.
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