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Communications Reimagined Exchange Series Driving Operational Excellence

Live Webinar
20 January 2021
08:00 a.m. PST (US) | 10:00 a.m. CDMX | 11:00 a.m. EST (US) | 12:00 p.m. BRT | 4:00 p.m. GMT
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Driving Operational Excellence

Day 2, 20 January, 2021

Day two of this event will feature experts from Oracle Communications providing insights into product development and implementation best practices for quality and security, which will help ensure high reliability, scalability and quality of experience.

Topics will include:
  • Connecting with Oracle support and communications tools
  • Support-led engagements to drive quality of experience
  • Partnering to learn and improve customer-focused testing
  • Security in the software development process

Agenda

08:00 to 08:10 AM
Welcome
08:10 to 08:30 AM
Connecting with support and associated communication tools
Learn tips about My Oracle Support (MOS) in the areas of service request management, manager escalations, searching the knowledge base, receiving notifications on patches, fixing content, and updating your favourite knowledge articles. In addition, there will be an opportunity to learn about our Product Change Notice program.
08:30 to 08:50 AM
Cloud-Native principles and benefits for software development and customer deployment
Explore cloud native principles and the related benefits. This session will focus on how agile software development and automation can support you by accelerating the deployment of Oracle Communications products and fostering continuous deployment.
08:50 to 09:00 AM
Break
09:00 to 09:30 AM
Oracle Communications Consulting Services
Learn how Oracle Communication Consulting (OCC) services and offerings meet customers’ unique needs for product quality and reliability, as well as ensuring Oracle Communications products run recommended software revisions and optimized configurations. The session will focus on Capacity and Performance Testing, the advantages of Network and Security Audits, and Continuous Integration and Delivery (CI/CD).
09:30 to 09:55 AM
Security in the software development process
Providing secure communications solutions begins with secure software. Oracle’s Software Security Assurance (OSSA) program provides the foundation for a secure-by-design strategy in the software development process. Learn how the major components of OSSA combine with Oracle’s ISO-27001-based Information Security policies to provide secure solutions throughout the entire product deployment cycle.
09:55 to 10:00 AM
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Featured speakers

Monica Best

Monica Best

Analyst, Business Process, Oracle Communications
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Monica Best

Analyst, Business Process, Oracle Communications
Monica Best is a member of the Oracle Communications Customer Service Business Operations team. She is an innovative and professional leader with over 25 years of customer service processes and tools experience. She uses her business process expertise to help develop Oracle's support services and offerings, as well as facilitate continuous improvement initiatives
Raghav Rao

Raghav Rao

Vice president, Products, Oracle Communications
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Raghav Rao

Vice president, Products, Oracle Communications
Raghav Rao is the vice president of 5G products’ development at Oracle Communications. He has more than 20 years of experience in the telecom industry and holds more than 23 patents on signaling products. In his current role, Raghav is responsible for driving technology transformation and modernization initiatives, including the use of cloud-native principles to build 5G products and enable their rapid delivery through Continuous Integration and Continuous Deployment (CI/CD) practices.

Erin Medeiros

Erin Medeiros

Regional vice president, Consulting, Oracle Communications
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Erin Medeiros

Regional vice president, Consulting, Oracle Communications
In 2013, Erin Medeiros joined Oracle as a regional vice president for Oracle Communications Consulting (OCC). Erin leads the North America OCC team, which is responsible for delivering high-quality services that empower customers to successfully deploy Oracle Communications products. Prior to joining Oracle, Erin led Global Professional Services at Acme Packet
James Peterman

James Peterman

Director, Security, Oracle Communications
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James Peterman

Director, Security, Oracle Communications
Jim Peterman works with software development teams to design, implement, and sustain secure solutions that protect customers and end users from cyber security threats. Jim is also involved with Oracle Communications’ TL-9000 and ISO-27001 programs and is currently applying agile methodologies to security in the product life cycle.

Oracle is committed to promoting a corporate culture that is centered on integrity, accountability and ethical business conduct. Please click here for important ethics information regarding this event.

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