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Communications Reimagined Exchange Series Driving Operational Excellence

Live Webinar
19 January 2021
08:00 a.m. PST (US) | 10:00 a.m. CDMX | 11:00 a.m. EST (US) | 12:00 p.m. BRT | 4:00 p.m. GMT
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Driving Operational Excellence

Day 1, 19 January, 2021

Join experts from Oracle Communications who will share insights into product development and implementation, best practices for quality and security, helping ensure high reliability, scalability and quality of experience.

Topics to include:
  • Quality management system and product lifecycle process
  • Benefits of staying current with the latest software releases
  • Customer focused testing & support engagements

Agenda

08:00 to 08:20 AM
Welcome
08:20 to 08:50 AM
Quality management system and product lifecycle process
This session will give you an overview of the TL 9000 standard, its use as an integral part of Oracle’s quality management system, and the current and go-forward plans for the scope of the TL9000 certification. The session will also include an outline of Oracle’s lifecycle process and how customers are a critical part of it.
08:50 to 09:00 AM
Break
09:00 to 09:25 AM
Benefits of staying current with latest software releases
This session will outline the release program, which keeps Oracle customers current with the latest up-to-date software features, security patches/ciphers, regulatory compliancy requirements, performance improvements, and defect fixes.
09:25 to 09:55 AM
Customer-focused testing & support engagements
Coming soon
09:55 to 10:00 AM
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Featured speakers

Mark Young

Mark Young

Senior manager, Business Process, Oracle Communications
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Mark Young

Senior manager, Business Process, Oracle Communications
Mark Young manages the quality management team for Oracle Communications and has been with Oracle for 22 years. His team is responsible for the TL 9000 Quality Management System certification program, the reporting of the critical product and service performance measurements, and facilitating continuous improvement initiatives.
Madonna Comeau

Madonna Comeau

Manager, Product Operations, Oracle Communications
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Madonna Comeau

Manager, Product Operations, Oracle Communications
Madonna Comeau manages the product life cycle processes within the Oracle Communications Business Planning and Product Operations organization. She has a total of 25 years of telecommunications experience (10 years with Oracle Corp Canada Inc., four years with March Networks, and 11 years with Nortel) in various quality and quality assurance roles.

Mike Solak

Mike Solak

Senior manager, Network Customer Support, Oracle Communications
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Mike Solak

Senior manager, Network Customer Support, Oracle Communications
Mike Solak manages the Oracle Communications Software Operations team. He has 35 years of experience managing multiple support organizations for companies like Nortel, Fujitsu, Avaya, Tekelec, and Oracle. His team provides the management and execution of customer upgrade requests for a select group of customer products globally.
John Mullaney

John Mullaney

Director, Network Customer Support, Oracle Communications
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John Mullaney

Director, Network Customer Support, Oracle Communications
John Mullaney is responsible for the Session Delivery Network support team with 25 years’ experience in implementing and supporting innovative telcom solutions with over 13 years on Session Border Controllers and associated equipment. His team provides remote technical support via a global 24x7 organization.

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