Win more customers with Oracle's simplified agent experience

Today’s customers will demand authentic and accurate service anytime and anywhere on their preferred channel. Oracle Service simplifies your agent experience with unified applications, prescriptive user interfaces and AI to deliver better service with little friction.

Join Oleg Gurvits, Customer Service Technology, and Rich Pagliarini, Assistant Vice President, Direct to Consumer Contact Centers and Self-Service Channels, Guardian Life, at Guardian Life, and Oracle Service, as we dissect how they implemented a service solution across business units that connects all touchpoints - digital channels and contact center - throughout the CX journey. Through this partnership, Guardian Life has benefited from a system that

• Unifies disparate call center systems and data to provide a single view of the customer with a unified desktop
• Empowers agents to provide authentic service with relevant information for a contextual experience
• Provides guidance to both agents and customers through knowledge and advice automation tools

Let us show you how Oracle Digital Customer Service can deepen your customer relationships by visiting our resource hub.