The future of customer experience in the communications industry: intelligent, personalized and data-driven

On-demand webcast featuring Analysys Mason and ORS

The future of customer experience in the communications industry: intelligent, personalized and data-driven

Service providers are increasingly focused on customer experience and digital engagement. Transforming to deliver personalized, connected experiences are key to warding off the threat of competitive digital disruptors. This virtual event features new research from Analysys Mason on key trends that are defining the customer engagement models of the future.

Hear from a leading industry analyst as well as from the CEO of a key European communications service provider on strategies for transformation and customer engagement. Access this webinar to learn:

How to capitalize on the ‘new digital normal’
Why investing in virtual assistants, natural language processing and AR are the keys to future success
Where a leading service provider is placing their bets for digital customer care
How Oracle’s Digital Experience for Communications is helping service providers to innovate, engage and transform their digital experience

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