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Accelerate Customer Satisfaction with Chatbots with Sofbang and Oracle

Live Webinar
April 21, 2021
10:00 a.m. PT / 12:00 p.m. CT
Why Chatbots are the Future of Customer Service for Utilities

Why Chatbots are the Future of Customer Service for Utilities

Join us to learn how you can bring those gains to life for your team and customers in less than 90 days. Suhas Uliyar of Oracle and Danny Asnani and Vivek Ahuja of Sofbang will present how Sofbang’s prebuilt AI accelerators can streamline, simplify, and accelerate Oracle Digital Assistant (ODA) deployment to maximize returns for utilities.

  • Digital Assistants the Future of Customer Service.
  • We will present both the core value proposition of ODA for utilities and the accelerated path to deployment and ROI Sofbang offers.
  • Vivek will provide a full demonstration of an ODA chatbot powered by Sofbang accelerators, including a variety of general FAQ and authenticated account management use cases.
Discover the potential of ODA in the utility sector and visualize a path forward for your customer service team!

Agenda

10:00 AM
Digital Assistants the Future of Customer Service & Customer Case Study
10:10 AM
Rapid ODA Deployment with Accelerators
10:20 AM
Demo:Utility Customer Use Cases
10:40 AM
Customer Story:Transforming Utility CX with AI
10:50 AM
AI Chatbot Fit Gap Assessment
10:55 AM
Q&A

Featured speakers

Suhas Uliyar

Suhas Uliyar

Vice President,Product Management, Digital Assistant Cloud, Oracle
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Rajesh Thakur

Principal Architect at Exelon
Vivek Ahuja

Vivek Ahuja

CTO, Sofbang
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Rajesh Thakur

Principal Architect at Exelon
Danny Asnani

Danny Asnani

Principal, Sofbang
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Rajesh Thakur

Principal Architect at Exelon
This activity is co-hosted with Sofbang. Both Oracle and Sofbang will have access to your personal information, and either Oracle or Sofbang may provide you with sales or product promotion information. Each party will be responsible for managing their own use of your personal information. We recommend you review the privacy policies of these partner(s) to address any questions you have regarding their handling of your personal information.