Give Your Customers a Voice! How United Healthcare Reaches its Customers
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Argyle Conversation, Give Your Customers a Voice! How UnitedHealthcare Reaches its Customers
Actively Engage with Modern Customer Service to Exceed Expectations!
Gain insight on how UnitedHealthcare uses their service platform to:
  • Deliver an integrated customer experience by equipping employees with the right tools
  • Meet consumer expectations in the new omni-channel world
  • Adapt to member needs by researching and considering demographics
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Customer Quotes
Amy Swanson
It is critical to do an audit of all your channels and devices. That's what we've done in looking at all the ways our customers intersect with the health plan.
Amy Swanson,
VP of Marketing, Advocacy and Member Experience for UnitedHealthcare