In a recent survey of over 150 decision makers, Computing explored how conversational interfaces are adding value to digital initiatives. 63% of respondents said they’ve already implemented a Conversational User Interface, 94% are using a text-based solution, and 58% are using voice-based interaction.
Oracle Digital Assistant is recognised by analysts as one of the leading platforms to build Conversational User Interfaces. A wide range of organisations use this platform to transform the customer and employee experience. Hermes, for instance, deployed Oracle Digital Assistant to provide a superior customer service at lower costs while insuring a secure integration between the virtual assistant and the Customer Service systems. Holly, the name of their virtual assistant, helps track and manage millions of parcels, takes care of 40% of customer enquiries, and reduces time on agent calls to three minutes.
Attend this on-demand webinar to hear Oracle, Peak Indicators
discuss the results of the Computing report. Discover the benefits of putting AI to work, the value of the conversational channel itself, and how many Conversational User Interfaces are already in place.
Register now to learn how Oracle Digital Assistant enables democratization of information, security and intelligence to enable better experiences.
- Welcome & Introductions
Martijn De Grunt, Director, Digital Assistant, Oracle
- Why Conversational Interfaces are now a must have?
Martijn De Grunt, Oracle
Anthony Heljula, Technical Director, Peak Indicators
Andy Stevens, Director, Boxfusion Consulting
- Closing remarks