(R)evoluția CX a început!
Agenda
12:00
Speakers
Laura Mihaila
Lecturer for the Marketing Institute, Romania
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Laura Mihaila
Lecturer for the Marketing Institute, Romania
Author of Customer first strategies and Planning marketing campaigns courses with the Marketing Institute; strategy consultant for IT&C companies; mentor in branding for tech start-ups with Innovx Business Accelerator. Over 17 years’ marketing experience with blue chips brands in Romania or in the UK. Currently, Head the Marketing in BCR bank.
Tom Bird
Senior Director Sales Development & Strategy, CX NA & EMEA at Oracle
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Tom Bird
Senior Director Sales Development & Strategy, CX NA & EMEA at Oracle
Business Leader focused on Transformational Growth
Over 15 years in B2B, B2C and D2C:
- Building highly successful teams
- EBITDA Growth
- Exploiting rapidly changing technology and markets
- Creating persuasive customer experiences and products
- Rapid growth in Customer acquisition and improved CLTV (retention)
- Brand positioning
Over 15 years in B2B, B2C and D2C:
- Building highly successful teams
- EBITDA Growth
- Exploiting rapidly changing technology and markets
- Creating persuasive customer experiences and products
- Rapid growth in Customer acquisition and improved CLTV (retention)
- Brand positioning
Oana Sav
Center Manager at Marketing Institute, Romania
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Oana Sav
Center Manager at Marketing Institute, Romania
Oana Sav is the coordinator of the Marketing Institute and the Center Manager of Oxford College of Marketing in Romania. She works as a tutor Oxford College of Marketing and is an active hands on consultant for More Marketing Solutions. Oana has worked in marketing and communications field for over 15 years helping both big and medium sized companies grow and profitably maintain their clients. After studying for the Chartered PostGraduate Diploma she has earned the Chartered Marketer Status.
She has worked within various fields and markets such as Romania, Bulgaria, Moldova, Ukraine, Spain, Italy and UK with multinational companies but also with NGO-s and public local authorities and she’s a passionate fan of marketing technology as enabler for sustainable competitive advantage.
She has worked within various fields and markets such as Romania, Bulgaria, Moldova, Ukraine, Spain, Italy and UK with multinational companies but also with NGO-s and public local authorities and she’s a passionate fan of marketing technology as enabler for sustainable competitive advantage.
Ioannis Tsarouchis
Applications Sales Director at Oracle Romania
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Ioannis Tsarouchis
Applications Sales Director at Oracle Romania
Ioannis is Applications Sales Leader responsible for the development and implementation of Oracle's Applications go-to-market strategy for Romania. Prior to Oracle, he worked for INTRASOFT International, SAP, Planning SA and Softecon Enterprise. He holds a Master’s degree in Chemical Engineering from the National Technical University of Athens and he is a member of the Technical Chamber of Greece.
Andreea Moldovan
General Manager SEE at Avon
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Andreea Moldovan
General Manager SEE at Avon
Experienced General Manager with a demonstrated history of working in the cosmetics industry. Skilled in Marketing, Management, Business Planning, Consumer Products, and Coaching. Strong sales professional graduated from London Business School.
Andrei Bereanda
Head of Digital at ProTv
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Andrei Bereanda
Head of Digital at ProTv
Head of PRO TV Digital. Within his role, Andrei is leading the strategy development of all the digital platforms to deliver outstanding results in terms of content, premium video, traffic and digital sales.
With over 15 years of experience in sales and digital, Andrei Bereanda has developed vast experience and skills. As part of the OLX Group, was involved in coordinating the entire marketplace automotive division, developing business and digital strategies for small and big consumers Before that, Andrei worked for media companies such as Ringier, Adevarul Holding, Mediafax and Medien Holding.
With over 15 years of experience in sales and digital, Andrei Bereanda has developed vast experience and skills. As part of the OLX Group, was involved in coordinating the entire marketplace automotive division, developing business and digital strategies for small and big consumers Before that, Andrei worked for media companies such as Ringier, Adevarul Holding, Mediafax and Medien Holding.
Robert Nechifor
Senior Marketing Automation Manager, HPE Romania
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Robert Nechifor
Senior Marketing Automation Manager, HPE Romania
B2B email marketing campaigns and programs coordinator for Hewlett Packard Enterprise, with an extensive experience in using the Marketing Automation solutions to generate interest (Demand Generation) for the products offered by HPE.
Mihai Tanase
Head of Digital & CRM at SEE Renault Group
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Mihai Tanase
Head of Digital & CRM at SEE Renault Group
Performance driven professional with international background in online marketing, digital media buying, CRM as well as offline to online strategies.
Solid knowledge of interactive web technologies and their synergy to adapt to ever growing customer centric digital strategies. Strong believer that every company no matter the size, needs to develop its approach into the digital era, whether the focus is marketing, advertising or CSR.
Educated in Multimedia Design and Communication in Copenhagen Denmark, with an ambivalent insight into coding for the web, online marketing and project management.
Working with online media, tracking systems and online marketing campaigns on a daily basis.
Specialties: Online marketing under all aspects, corporate digital projects, CRM, 360 integration of digital media in all marketing and communication activities.
Solid knowledge of interactive web technologies and their synergy to adapt to ever growing customer centric digital strategies. Strong believer that every company no matter the size, needs to develop its approach into the digital era, whether the focus is marketing, advertising or CSR.
Educated in Multimedia Design and Communication in Copenhagen Denmark, with an ambivalent insight into coding for the web, online marketing and project management.
Working with online media, tracking systems and online marketing campaigns on a daily basis.
Specialties: Online marketing under all aspects, corporate digital projects, CRM, 360 integration of digital media in all marketing and communication activities.
Victor Cosconel
Chief Executive Officer at Sodexo Benefits and Rewards Services Bulgaria
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Victor Cosconel
Chief Executive Officer at Sodexo Benefits and Rewards Services Bulgaria
Mr. Victor Cosconel joined the Bulgarian division of Sodexo Benefits and Rewards Services in 2016 as Country CEO. Since then, he managed with his team to turn Sodexo into the market leader in Bulgaria.
Victor first joined Sodexo Romania in early 2013, successfully building a new commercial strategy and driving innovation within the team and the organization on the local market.
Victor has held several managerial positions in Vodafone Romania in the period 1999 – 2007 and in 2009, he became the Country Sales Manager for Romania and member of the Central Eastern Europe Leadership Team of Vodafone Global Enterprise. He started his career in 1995 at McDonalds.
Victor was born in 1974 in Bucharest and attended the Polytechnics University. Most recently he graduated from one of the Executive Development Programs of Vlerick Business School,
On a more personal level, Victor loves to travel, play sports, is passionate about cars & racing as well as new technologies and gadgets. He is happily married, and grateful to have a loving son.
Victor first joined Sodexo Romania in early 2013, successfully building a new commercial strategy and driving innovation within the team and the organization on the local market.
Victor has held several managerial positions in Vodafone Romania in the period 1999 – 2007 and in 2009, he became the Country Sales Manager for Romania and member of the Central Eastern Europe Leadership Team of Vodafone Global Enterprise. He started his career in 1995 at McDonalds.
Victor was born in 1974 in Bucharest and attended the Polytechnics University. Most recently he graduated from one of the Executive Development Programs of Vlerick Business School,
On a more personal level, Victor loves to travel, play sports, is passionate about cars & racing as well as new technologies and gadgets. He is happily married, and grateful to have a loving son.
Catalin Rata
Co-founder/Marketing Automation Consultant at Logarithmic Solutions
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Catalin Rata
Co-founder/Marketing Automation Consultant at Logarithmic Solutions
Innovation, problem-solving, and collaborating with my team for outstanding outcomes is what I love to do.
I am an enthusiastic marketing professional that did not skip any development stages and managed to build my career on 3 pillars: transparency, passion, and due diligence. It all came together when I co-founded Logarithmic Solutions and unlocked the potential of nurturing teams and ideas to enable success and excellence in the world of marketing automation.
Still striving to push the limits of the marketing industry from our beautiful city of Iasi, in Romania, alongside my team of heroes.
I am an enthusiastic marketing professional that did not skip any development stages and managed to build my career on 3 pillars: transparency, passion, and due diligence. It all came together when I co-founded Logarithmic Solutions and unlocked the potential of nurturing teams and ideas to enable success and excellence in the world of marketing automation.
Still striving to push the limits of the marketing industry from our beautiful city of Iasi, in Romania, alongside my team of heroes.
Andrei Cretu
Operations Director at Telekom Romania.
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Andrei Cretu
Operations Director at Telekom Romania.
Experienced in managing sales & technical operations for business and residential customers.
Specialties: getting things done. Business planning and execution, technical operations management, project management, sales & sales management, people skills, competitive analysis
Specialties: getting things done. Business planning and execution, technical operations management, project management, sales & sales management, people skills, competitive analysis
Raluca Mindirigiu
Head of Customer Service and Loyalty at Auchan Retail Romania
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Raluca Mindirigiu
Head of Customer Service and Loyalty at Auchan Retail Romania
Experienced Processing Manager with a demonstrated history of working in the telecommunications industry. Skilled in Negotiation, Customer Service, Mobile Communications, Customer Satisfaction, and Product Management. Strong information technology professional with studies focused in Management from Academia Romana.
Anindya Chaudhuri
Europe Head of Enterprise Apps and Data at Wipro
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Anindya Chaudhuri
Europe Head of Enterprise Apps and Data at Wipro
Andy (Anindya Chaudhuri) heads the Enterprise Application Services business for Wipro in UK & Europe. He is based in Frankfurt Germany.
He has over 21 years of experience in consulting & delivering complex Business & IT transformations for global organizations. He has worked with several CXO’ to drive their digital transformations across the Campaign to Cash value stream. He is particularly passionate about driving value & business outcomes by creating a virtual cycle of customer & worker experience.
He has over 21 years of experience in consulting & delivering complex Business & IT transformations for global organizations. He has worked with several CXO’ to drive their digital transformations across the Campaign to Cash value stream. He is particularly passionate about driving value & business outcomes by creating a virtual cycle of customer & worker experience.
Thanos Varias
Partner at Cognity SEE
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Thanos Varias
Partner at Cognity SEE
Thanos Varias is a Partner with Cognity, a leading SI in South-eastern Europe with hubs in Bucharest and Athens, powered by 450 bright IT professionals.
He has been dealing with Customer Experience projects for more than 20 years, focusing in Telco, Finance, Public Sector and Insurance. Cognity ensures that the major organisations we work with are transformed to customer centric, real-time companies, focusing on adapting Customer Experience to the digital era.
He has been dealing with Customer Experience projects for more than 20 years, focusing in Telco, Finance, Public Sector and Insurance. Cognity ensures that the major organisations we work with are transformed to customer centric, real-time companies, focusing on adapting Customer Experience to the digital era.
Catalin Iorganda
Head of CRM, Sales and system integrations at Orange Romania
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Catalin Iorganda
Head of CRM, Sales and system integrations at Orange Romania
Mainly responsible of IT development teams covering Sales, CRM and provisioning areas, occasionally solution architect for complex transversal projects.
Passionate about technical architectures and optimal system integrations but also deep involved in business needs for better understanding client behaviour and market
Passionate about technical architectures and optimal system integrations but also deep involved in business needs for better understanding client behaviour and market
Laurentiu Uzum
CX Applications Manager at Oracle Romania.
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Laurentiu Uzum
CX Applications Manager at Oracle Romania.
Oracle s-a angajat să promoveze o cultură a companiei focalizată pe integritate, responsabilitate și conduită etică în afaceri. Faceți clic aici pentru informații importante de natură etică, referitoare la această activitate
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