Oracle logo

ECHO achieves 70% call deflection with a Chatbot for Customer Service - Fishbowl & Oracle Webinar

Partner run webinar
Wednesday, September 15, 2021
1:00 p.m. – 1:45 p.m. EST
image

Having the Right "Conversational AI" Tool for the Job.

ECHO Incorporated is a worldwide leader in the manufacturing of professional-grade, high-performance outdoor power equipment for commercial and homeowner use. ECHO products can be found at Independent dealers and Home Depot stores in the U.S., Canada, Mexico, and Puerto Rico.

To improve customer satisfaction, ECHO worked with Fishbowl Solutions to implement the Oracle Bot and integrate it with Oracle Service. ECHO’s digital assistant is available from their website home page making it easy to ask questions about tool repair, parts ordering and warranty information.

In a little over 2 months since going live with Digital Assistant, the Oracle bot is helping ECHO see around 70% deflection rate – answering customers’ questions instead of a live agent.

Attend this webinar if you and your organization are looking to:
  • Reduce your overall customer service costs.
  • Delight your customers with quick answers to FAQs.
  • Understand the options to implement ODA on your website and integrate it with Oracle Service.
  • Learn more about ODA’s capabilities and other use cases to help your business.

Agenda

1:00 PM
Welcome & introduction
1:05 PM
ECHO improves customer service through conversational interface
1:20 PM
Implementation overview & demo
1:30 PM
Oracle Digital Assistant Driving Exceptional Customer Service Experiences
1:45 PM
Summary & wrap-up

Featured Speakers

Casey Kingsbury

Casey Kingsbury

Senior Manager - Customer Support, ECHO Incorporated
Close

Casey Kingsbury

Senior Manager - Customer Support, ECHO Incorporated
Scott Wall

Scott Wall

Senior Consultant, Fishbowl Solutions.
Close

Scott Wall

Senior Consultant, Fishbowl Solutions.
Suhas Uliyar

Suhas Uliyar

Vice President Product Management, Oracle HQ
Close

Suhas Uliyar

Vice President Product Management, Oracle HQ
Mr. Suhas Uliyar is a 20-year+ chatbot/AI & mobile industry veteran, known as an exceptional visionary, strategist and technology evangelist responsible for designing and developing enterprise mobile, enterprise integration, AI powered virtual assistant / intelligent chatbots platform and tools. Suhas was named in the Top 100 Wireless Technology Experts by Wireless World in 2014. Suhas is responsible for driving Oracle’s Digital Assistant AI, Process and Integration strategy and vision. He is a seasoned executive with years of technical and business management experience in enterprise software, artificial intelligence and machine learning with a successful track record as both an entrepreneur in small start-ups and an executive with major industry leaders. Suhas has held leadership positions with SAP, Motorola Solutions, Spring Wireless, Dexterra (Antenna Software) and Micromuse (IBM).

Sponsored by Fishbowl Solutions & ECHO Inc.

Fishbowl Solutions and ECHO Inc. are proud sponsors of the Conversational AI Webinar. For more information click here.
Fishbowl logo

Oracle is a sponsor or exhibitor of this third party activity. All registration is managed by the event owner, please review their privacy policies.