When the COVID-19 pandemic broke out, it generated an extraordinary demand for distant and remote social services. The Public sector in the Kingdom of Saudi Arabia came under pressure to connect better with citizens, empower innovation, enable remote services, and improve communities.
In 2020, the ministries of health around the world needed immediate solutions to accommodate the surge of calls from concerned and anxious citizens regarding the COVID-19 crisis. They also felt the internal effects of the crisis as their staff was mandated to work from home, yet most employees had no remote-working experience.
In our new post-pandemic world, it is not enough to adopt digital experiences for the sake of citizen choice; they have to be unified and consistent. To make citizen’s life easier, governments are required to provide frictionless services, which means blending digital service automation with human interaction.
Embracing digital assistants, fluid citizen journeys, and AI-driven decision-making are just a few of the ways governments can support such blended services, while solving citizens; inquiries and delivering a seamless experience.
Join this Oracle live webinar to understand how governments can transform to proactive frictionless services and digital initiatives such as customer journeys, digital identities, and paperless operations and to hear from the Saudi Ministry of Health on their experience in this domain.
This live Webinar will cover the following topics:
- How the Saudi Ministry of Health managed to innovate & integrate several health systems & mobile apps to streamline services, save money and make citizens’ lives easier
- How the Saudi Ministry of Health managed the patient journey effectively & with speed during the Covid-19 vaccination campaign
- How governments can deliver frictionless experiences to citizens, quickly and securely
