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B2C Service User Forum: Your roadmap to digital-first success

Live Webinar
9 November 2021
2:00 PM GMT
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Tips and tricks on using Oracle B2C Service in your transition to a digital-first service strategy

According to Forrester, digital customer service interactions will increase by 40% this year. Meeting your customers where and how they want leads to positive and differentiated brand experiences, increased loyalty, and ROI.

Register today for our User Forum to learn how Oracle B2C Service makes it easy to transition from a traditional service model to a digital-first service strategy. Attendees will gain the fundamentals of going digital, your next steps, and the product features and Oracle resources already available to you that will help.
Attend this exclusive, user-only event to:
  • Discuss the latest insights on why transitioning to digital is critical
  • Get tips on the product features that will drive digital success
  • Hear from your peers on how they are realizing success with a digital-first approach
  • Get a glimpse into the product roadmap for Oracle B2C Service and what you can expect

Agenda

2:00 PM
Welcome
2:05 PM
How a digital-first service strategy can enhance your customer service
2:25 PM
How Solent NHS Trust is putting a digital-first strategy into practice
2:45 PM
Oracle B2C Service capabilities to enable a digital-first strategy
3:00 PM
Putting a digital-service strategy into practice
3:15 PM
Insights into the future roadmap for Oracle B2C Service
3:25 PM
Wrap up
3:30 PM
Close

Speakers

Caoimhe Maxwell

Caoimhe Maxwell

CX Strategy Director EMEA, Oracle
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Caoimhe Maxwell

CX Strategy Director EMEA, Oracle
Shona Fryxell

Shona Fryxell

Senior Manager, CX Consulting CoE, Oracle
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Shona Fryxell

Senior Manager, CX Consulting CoE, Oracle
Daniel Foppen

Daniel Foppen

Director, Outbound Product Management, Oracle
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Daniel Foppen

Director, Outbound Product Management, Oracle
Piers Conway

Piers Conway

Product Manager, Oracle
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Piers Conway

Product Manager, Oracle
Kelly Pierce, MBE

Kelly Pierce, MBE

Head of Integrated Early Help and Prevention, Solent NHS Trust
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Kelly Pierce, MBE

Head of Integrated Early Help and Prevention, Solent NHS Trust