The Agile, Next Generation Managed Service Provider

Overview:

Title: The Evolving MSP Industry and Business Landscape

Duration: 40 mins

Description:

A communications Managed Service Provider (MSP) remotely manages or centrally hosts a customer’s telecommunications infrastructure and/or end-user systems.
According to a 2020 NTT commissioned by IDG, almost 55% of businesses are going to MSPs for their value-added services and to reduce security risks, which have risen since the COVID-19 pandemic. MSPs are now in a strong position to:

• Migrate to cloud and cloud communications
• Scale across geographies, win large strategic projects and enter the SMB market
• Increase their profitability while they reduce their operating expenses

In this presentation, Oracle will share the core MSP technology required to be successful, providing key operational and business benefits.

Presenter:

Shirin Esfandiari

Senior Director of Product Marketing, Oracle Communications

Overview:

Title: Delivering Secure, Quality, Hybrid Communications Services

Duration: 40 mins

Description:

Digital transformation has brought many opportunities to managing services. However, moving from TDM networks to SIP-based networks is ushering in a series of challenges that is driving most communications processing to move the cloud. Including:

• Securing the customer’s voice traffic
• Integrating disparate networks
• Providing business critical communications
• Connecting core Unified Communications and Contact Center services to specific carriers into a customer’s premise

This presentation dives into the details of how to deliver best-of-breed, secure, hybrid services to customers while managed either on-premises or in the cloud.

Presenter:

Doug Tait

Director of Product Marketing, Oracle Communications

Overview:

Title: The MSP Challenge and Opportunity

Duration: 15 mins

Description:

The MSP market was redefined virtually overnight due to the pandemic, the in increased concern on security breaches, and the rapid migration to the cloud. MSPs had to respond by protecting their customers, supporting remote workers, and providing hybrid services. With the extreme challenges facing MSPs, there comes ample opportunity to enhanced 3rd party services such as Unified Communications (UC) or Contact Center (CC) systems. Enterprises are changing their communications and MSPs are providing a unique way forward. This presentation takes a specific look at the Asia Pacific region for the technologies and systems required by MSPs to make their customers successful.

Overview:

Title: The MSP Reference Architecture

Duration: 17 mins

Description:

Across the Asia Pacific region, networks are being replaced with SIP Trunking. SIP has laid the foundation for 3rd party Unified Communications (UC) and Contact Center (CC) technology. By combining SIP with cloud access to UC and CC systems, the MSP is in a unique, enviable position to offer services to any size company, in any region that has an accessible network. This session looks at the challenges, requirements, and successes of use cases and MSPs that:

• delivered multi-tenanted solutions with 3rd party UCaaS and CCaaS,
• deployed high quality, carrier grade, cost effective communications, and
• highly visible, well managed, end to end network monitoring and reporting.

Progressive MSPs not only provide this kind of service, but also invest in the growth of their customers by staying engaged with effective communications and ready support.