On-demand webinar series
Managing and securing communication services through the cloud
The managed services market is expected to grow at a CAGR of over 11% from 2021 to 2026. As a result of the COVID-19 pandemic, workers have become remote, so businesses have moved to the cloud. The radical change in corporate work patterns has also led to a dramatic rise in security breaches. This rapid, immediate digital transformation has not only created more demand for managed services, but also driven Managed Service Providers (MSPs) to enhance their services by:
This webinar series explores the new and enhanced services MSPs must provide to be successful, the challenges and opportunities they face, and a reference architecture of a successful provider.
Title: The Evolving MSP Industry and Business Landscape
Duration: 40 mins
A communications Managed Service Provider (MSP) remotely manages or centrally hosts a customer’s telecommunications infrastructure and/or end-user systems.
According to a 2020 NTT commissioned by IDG, almost 55% of businesses are going to MSPs for their value-added services and to reduce security risks, which have risen since the COVID-19 pandemic. MSPs are now in a strong position to:
In this presentation, Oracle will share the core MSP technology required to be successful, providing key operational and business benefits.
Senior Director of Product Marketing, Oracle Communications
Title: Delivering Secure, Quality, Hybrid Communications Services
Duration: 40 mins
Digital transformation has brought many opportunities to managing services. However, moving from TDM networks to SIP-based networks is ushering in a series of challenges that is driving most communications processing to move the cloud. Including:
This presentation dives into the details of how to deliver best-of-breed, secure, hybrid services to customers while managed either on-premises or in the cloud.
Director of Product Marketing, Oracle Communications
Title: The MSP Challenge and Opportunity
Duration: 15 mins
The MSP market was redefined virtually overnight due to the pandemic, the in increased concern on security breaches, and the rapid migration to the cloud. MSPs had to respond by protecting their customers, supporting remote workers, and providing hybrid services. With the extreme challenges facing MSPs, there comes ample opportunity to enhanced 3rd party services such as Unified Communications (UC) or Contact Center (CC) systems. Enterprises are changing their communications and MSPs are providing a unique way forward. This presentation takes a specific look at the Asia Pacific region for the technologies and systems required by MSPs to make their customers successful.
Title: The MSP Reference Architecture
Duration: 17 mins
Across the Asia Pacific region, networks are being replaced with SIP Trunking. SIP has laid the foundation for 3rd party Unified Communications (UC) and Contact Center (CC) technology. By combining SIP with cloud access to UC and CC systems, the MSP is in a unique, enviable position to offer services to any size company, in any region that has an accessible network. This session looks at the challenges, requirements, and successes of use cases and MSPs that:
Progressive MSPs not only provide this kind of service, but also invest in the growth of their customers by staying engaged with effective communications and ready support.