Oracle B2C Service User Forum:
Improving the efficiency and productivity of your Customer Service
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Learn how Browser User Interface improves agent productivity and increases customer satisfaction
Better service results in happier, more loyal customers. Better service starts with agents that are more prepared and have access to tools that give them immediate information. Oracle’s Agent Desktop Browser User Interface helps your agents resolve customer issues fast and easy.
We want to help you make the most out of our new features, Browser User Interface will help your organization increase productivity, efficiency and overall happiness.
Clicking to watch on demand will give you access to two B2C Service User Forum sessions that aired on April 6th so you can hear from two different customers on their experience with Agent Browser User Interface. Watch these sessions to:
  • Find out how Oracle’s agent desktop, Browser User Interface fits into your digital first service strategy
  • Hear from your peers about the gains in efficiency and productivity they’ve made
  • Tips on how to get the most out of the Browser User Interface
Oracle ISV Webinars series
Join Oracle with Elsevier

Hear from Colin Ogilvie, Software Engineering Lead at Elsevier and their experience of using Browser User Interface.
Join Oracle with GE Corporate

Hear a Q&A with Dawn M. Smith, Service Management Leader at GE Corporate and their experience of using Browser User Interface.
Colin Ogilvie
Software Engineering Lead
Dawn M. Smith
Service Management Leader
GE Corporate
1:00 p.m.
1:05 p.m.
Where does Browser User Interface fit into your digital first strategy?
1:20 p.m.
How are your peers benefitting from Browser User Interface
1:40 p.m.
How to get more out of Browser User Interface
1:55 p.m.
Wrap Up
Oracle team speakers in our EMEA session
Caoimhe Maxwell
CX Strategy Director
Seth Singer
Product Manager
Shona Fryxell
Senior Manager CX Consulting CoE
Oracle team speakers in our NA session
Alice Park
Senior Product Manager
Seth Singer
Product Manager
Shona Fryxell
Senior Manager CX Consulting CoE
Oracle is committed to promoting a corporate culture that is centered on integrity, accountability and ethical business conduct.
click here for important ethics information regarding this event.
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