Oracle logo

Unified approach to end-to-end service assurance

Unified approach to end-to-end service assurance

To meet customer and business expectations of high-quality services, a unified, top-down, real-time service view across domains is essential. It’s key for Business Service Management (BSM) and Customer Experience Management (CEM). This unified service assurance approach is transformational for both IT and Operations Support System (OSS) organizations and results in a customer-focused business that increases customer satisfaction and therefore revenue while at the same time reducing costs through automation.

Read this paper to learn what is required for end-to-end assurance management across services, devices, networks, and topologies, and how to shift from a technology and product-centric perspective to a business approach encompassing customer and service-centric views.