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The key to service assurance is unified and normalized data


For Communications Service Providers (CSPs), a real-time, top-down, as well as end-to-end service assurance view is essential to meeting customer and business expectations.

This has been challenging for CSPs to get because of the disparate tools sets the IT and operations teams use – a large variety of tools have typically been acquired at different times to address domain-specific challenges.

Applying this collection of tools to manage today’s highly complex and dynamic environments is costly and rarely provides the breadth and depth of visibility needed.

Read this paper to learn how unifying and normalizing event, availability, performance, and topology into a single database is an essential technique for automating service assurance and improving customer experience. Further, by implementing a single unified monitoring platform, operations teams can now consolidate and retire disparate and legacy tools to significantly reduce operations costs and complexity.