Delivery of a robust Knowledge Management solution can drive big impacts for business: you can resolve issues faster and enhance the service experience for customers and agents.
Well-curated and contextual knowledge management that is optimized across channels, including mobile, can have a big impact on the delivery of a great customer experience.
Join this session to learn more about best practices and strategies on how to implement and promote self-service.
Agenda includes:
• Tips and tricks on how to optimize your contact page
• Knowledge creation and management
• Knowledge of web inlays
• Reports measuring self-service.
Invitation to this Webinar is through registration only, click on
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add this session to you calendar if you don't want to miss it.
