B2C Service User Forum
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Save time and money with 'knowledge everywhere'
As consumers, we have grown accustomed to effortless customer experience, and it's estimated that failing to deliver on this costs businesses over $75bn. Coupled with the highly competitive and innovative environment, it's important for businesses to respond to customer demands quickly.
How can you ensure that your agents have easy access to the right information, quickly, in order to provide the right answer every time?
Join our upcoming Customer user forum to learn how brands are increasing customer satisfaction and loyalty with a 'knowledge everywhere' approach to service, such as:
  • How to optimize Knowledge content and keep it relevant
  • How to increase user adoption
  • Deliver Knowledge everywhere - and use it effectively to promote your brand
  • The resources available to help you enhance your Knowledge Management implementation
Oracle ISV Webinars series
Agenda (ET)
1:00 p.m.
1:05 p.m.
Introducing Knowledge Management - The Silent Star of Service
1:20 p.m.
Customer discussion: How customers are empowering their teams with 'knowledge everywhere'
1:40 p.m.
Optimizing your knowledge management deployment with the Center of Excellence
1:55 p.m.
Key takeaways and additional announcements
Featured speakers
Jodie Knox
Principal Product Manager - Knowledge Management, Oracle
Kevin Peters
Principal Functional Architect, Oracle
Featured Customer
To be announced
Oracle is committed to promoting a corporate culture that is centered on integrity, accountability and ethical business conduct.
click here for important ethics information regarding this event.
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