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The communications industry is at the intersection of several technological trends that are having a profound impact on the way voice and real-time communication (RTC) services are consumed and delivered. Specifically, the advent of cloud computing and cloud native networking technologies, combined with recent and emerging 5G standards, are driving changes in the way traditional service providers construct, operate, and maintain their networks. Cloud native technologies are also enabling service providers with new functionality that will allow them to explore new revenue and use case opportunities.
Exact Ventures surveyed service providers globally to learn how these changes are impacting voice and other RTC services and the methods by which these services are delivered—both today and in the future.
