Description

Did you know that a well-designed Service Request can increase the resolution time by up to 40%?

Watch this session to get guidance on how to:
• Setup your MOS Portal
• Raise a quality Support Request
• Knowledge base & community
• Escalation procedure

Description

Sabía que una solicitud de soporte (SR) bien-diseñada puede agilizar el plazo de resolución hasta un 40%? ¿Necesita conocer las mejores prácticas de Oracle para resolver sus solicitudes de soporte con más facilidad?

Regístrese a la sesión para obtener información acerca de los siguientes temas, entre otros:
• Pasos a seguir para acceder al Portal de Soporte de Oracle
• Información a tener en cuenta a la hora de abrir un ticket de soporte de cualidad acorde con a las exigencias de Oracle
• Proceso de escalamiento para obtener más visibilidad y una resolución más ágil de sus solicitudes

Description

Saviez-vous qu'une demande de service bien conçue peut augmenter le temps de résolution jusqu'à 40%?

Rejoignez cette session pour obtenir des conseils sur la façon de:
• Configurer votre portail My Oracle Support
• Faire une demande d'assistance de qualité
• Base de connaissances et communauté
• Procédure de remonter les demandes
• N'oubliez pas de préparer vos questions - les sessions sont en ligne et interactives !

L'invitation à ce séminaire se fait par inscription uniquement, cliquez sur le bouton S'inscrire aujourd'hui pour confirmer votre inscription.

Description

License Consumption? Hosted Name User or Hosted Employee? Contracting Structure or Service Descriptions?

If all these terms are new to you, please join our session on Understanding Usage Reports for Fusion Apps. In this session, our Customer Success Team will help you:
• Understand the Oracle Contracting Structure
• Understand your Licensing Consumption
• Where to find and how to read your Usage Reports

Description

Consommation de licence ? Utilisateur nommé et hébergé ou employé hébergé ? Structure contractuelle ou descriptions des services ? Si tous ces termes sont nouveaux pour vous, veuillez participer à notre session sur Comprendre les rapports d’utilisation Fusion.

Au cours de cette session notre équipe de réussite client vous aidera à:
• Comprendre la structure contractuelle Oracle
• Comprendre votre consommation de licence
• Où trouver et comment lire vos rapports d'utilisation

Description

Even after moving to the Cloud, your Fusion applications will require management. You'll need to know what is happening in your environment, and when it will impact you.

The webinar covers:
• An introduction on update model
• Fusion Applications (ERP & HCM) Update model
• Getting ready for Quarterly Update - key considerations
• Regression testing
• Useful resources.

Description

"If you fail to plan, you are planning to fail" — Benjamin Franklin.

With this in mind, we invite you to this Customer Success Webinar, where we will take you through the steps you need to make in order to create your own plan for the successful start, implementation, and adoption of your Oracle Cloud investment. We will cover:
• Who to target in your organization for strategies and objectives
• Meaningful metrics that should be tracked
• Communication, documentation, and execution of a success plan

Agenda:
1. Success Plan
2. Identifying your team – stakeholders associated with the goal(s)
3. Communication Plan

Description

Watch this session to learn everything about the available resources and communities that you can leverage throughout your Oracle Cloud journey!

Regardless if you are just getting started or if you already are an experienced Cloud customer, this webinar will provide valuable information on topics such as:
• Portals & other resources
• Benefits of being part of our Customer Connect community
• Learning opportunities.

Description

You are being invited to his session which is exclusively for our Oracle Cloud Application customers in their journey into the Cloud, to make sure you have a successful implementation.

This is a perfect start to your Cloud implementation journey, where you will learn:
• Typical Phases of the Cloud Implementation
• Best Practices while Onboarding
• Oracle Cloud Applications services entitlements and Leveraging Support
• Best Practices in various Implementation phases: Configuration, Build, Test Phase, Go Live stages

Description

We are delighted to invite you to this session, which is exclusively for our Oracle Cloud Application customers in their journey into Cloud, to make sure you have a successful GoLive.

Some of the topics you will learn from our implementation experts:
• Living in the Cloud: roles and responsibilities
• Environment Management (cut-over strategy, operational readiness)
• Key Cloud Project Challenges and Critical Success Factors for Successful Go-live and Adoption of Cloud systems
• Pillar specific high-level guidelines

Description

Many Oracle Fusion customers when they Go-Live realize that their SaaS Usage is more than expected and even services without subscription are reported to be in use.

This session aims to share relevant knowledge about the applicable contractual terms, best practices to prevent unpleasant surprises and how to make sure that Usage is under control.

Description

Watch this webinar to learn more about Organizational Change Management (OCM) for your Oracle Cloud Applications. Whether you are new to Oracle Cloud or you are a Pro already, you will learn very helpful tips and best practices like:
• Importance of OCM in Cloud Projects
• Leading Practices for OCM in Cloud Projects
• OCM Activities and Successful Application for Various Customer Profiles

Agenda:
• Introduction
• Importance of Organizational Change Management (OCM) in Cloud Projects
• Leading Practices
• Successful Customer OCM Applications
• Q&A

Description

Are you constantly firefighting A/P issues? Many organizations find manual account processing an overwhelming task. So how do you fix this? By implementing an automation solution that can bring your A/P back on track.

If you would like to find out more on this subject, please join us for this webinar. We will discuss:
• Powerful and efficient solution to automate your A/P processes
• Automation enablers from Oracle WebCenter
• Integration.

Description

Be empowered to achieve the highest business value from your EPM Cloud investment!

This session's objective is to show you how you can collaborate across the report creation process to define, author, review, and publish management and regulatory reports.

Description

Are you using all the capabilities to interact dynamically & agilely from MS Office with Smart View?

The objective of this session is to learn how to maximize the analysis and reporting of their data model, exploit the new options of visualization, manipulation, creation of books and internal distribution of information in Microsoft Excel, Word, and PowerPoint with SmartView.

Don't miss this session so you can see how all of this can work in your advantage!

Description

Watch this session and learn how you can leverage functionalities within Self Service Procurement Cloud, to provide a great user experience for your employees to submit requisitions!

A better user experience for your employees means it is easier for them to locate the products and services they need for their task, which has many benefits, just to mention a few:
• Lower support costs
• Lower training costs
• Higher employee satisfaction

From the agenda:
• Benefits of providing a great user experience for your Self Service Procurement users
• Tips for enabling a great shopping/requisition creation experience
• Q& A / open discussion and knowledge sharing

Description

Watch this session and learn how you can collaborate across the report creation process to define, author, review, and publish management and regulatory reports.

Description

Come join us to talk about requisitioning, how purchase orders are created, solicitations, contracts, and vendor management, as well as reporting across those modules.

We are honoured and delighted to bring in Robert Foushée as our guest speaker for this session. With more than 25 years of Oracle tenure and 5 years spent in the Procurement Office for the US Department of Energy in Washington DC, Robert will take you through a real-life business flow in Procurement Cloud Suite of Applications - including Purchasing, Sourcing, and Contract Management.

Agenda:
• Introduction
• Oracle Procurement Cloud
• Requisitions
• Purchase Orders
• Solicitations
• Vendor Management

Description

Designed specifically for business leaders who are overseeing the complete source to settle procurement process, this webinar will provide you with fundamental knowledge regarding how to:
- Understand efficient Success Planning
- Set objectives and KPIs using Oracle resources
- Execute on your Success Plan and achieve your goals

From the agenda:
• Oracle SCM & Procurement Overview
• Oracle Modern Best Practices
• How to build a Success Plan
• Available portals & resources
• Success stories
• Key takeaways

Description

Designed specifically for business leaders who are responsible for the complete source to settle procurement processes, this webinar covers:
- Cloud Procurement quick intro & challenges
- Overview of Cloud Procurement functionalities
- High-level recommendations to maximise your investment
- Customer Success stories
- Key takeaways

Description

Watch this session and learn how you can leverage functionalities within Self Service Procurement Cloud, to provide a great user experience for your employees to submit requisitions!

A better user experience for your employees means it is easier for them to locate the products and services they need for their task, which has many benefits, just to mention a few:
• Lower support costs
• Lower training costs
• Higher employee satisfaction

From the agenda:
• Benefits of providing a great user experience for your Self Service Procurement users
• Tips for enabling a great shopping/requisition creation experience
• Q& A / open discussion and knowledge sharing

Description

Join us for a session that will allow you to maximize value with your HCM Cloud solution, learning from our experts. We will go deep into:

• Talent Management - to take a look over how a worker can prepare for a future role.
• Succession Plan - to discuss how it can help you in identifying candidates to replace in a key employee/position
• Talent Pools - covering purpose and how you can leverage Talent Pools in the process of Career Development of an Employee Career Development.

Description

Join this session to find out all new features of Oracle Fusion Cloud 22D release of the following sections:
• HCM Common - Autocomplete Rules for HCM Experience Design Studio Enhancements
• HCM Common Architecture
- Enhancements to Approval Delegations
- Enhancements to Reassign Feature in Transaction Console
- Improved Transaction Selection Criteria on Transaction Console Summary Page
• HCM Data Loader
- Audit HCM Data Loader Parameter Configuration
- Schedule HCM Data Loader
- Control the Retention of Succession Plan History - Business Object Enhancements
- Remove Payroll Objects
• Spreadsheet Data Loader - Business Object Enhancements

Description

Get comfortable with your Oracle HCM Solution! In this session, our Customer Success Manager, Maria Stoica, along with Chelcie Narboneta & Brian Lawrence Gallarte, both Senior Technical Engineers, will be helping you better understand:
- what is Job Application Flow?
- How to implement a Job application flow with the intent of collecting Disability & Diversity data
- How to build a Disability and Diversity reporting dashboard.

We'll be also looking over a job application flow and the use of disability and Diversity Blocks.

Don't miss this session so you can see how all of this can work in your advantage!

Description

Oracle offers an innovative suite of Work-Life solutions that improves productivity and employee engagement by helping employees align their work and personal life. In this session we cover an overview and benefits of these solutions: Volunteering, Wellness and Personal Brand.

Description

Watch this session to learn how to maximise value with your HCM Cloud Solution. This time, we'll cover the OTBI Analysis Design.

Agenda includes:
- OTBI Overview
- Scope
- Creating Basic Analysis (subject area, filters, selection steps, table prompts, grouping and calculated items)
- Scheduling Agents
- Analysis Views

Description

Designed specifically for business leaders who are responsible for end-to-end HR processes through Oracle HCM Cloud solutions, this webinar will provide you with a series of recommendations on how to extract the most from your Oracle Cloud investment.

From the agenda:
- Goal Management Overview
- Profile Options, Lookups and DFFs
- Review Periods
- Eligibility Profiles For Goals
- Goal Library
- Goal Plans
- Schedule Process for Performance Goals
- Related Documents
- FAQs
- Q & A

Description

Watch this session to expand on your Oracle HCM knowledge! Autocomplete is a new tool added to HCM Design Studio. It is used for defaulting and validation.

During this session we will cover the following topics:
- What is Autocomplete
- Autocomplete vs Transaction Design Studio
- Enabling Autocomplete
- Autocomplete Features
- Rule Designing
- Variables and Functions
- Sample use case

Description

Get ready to find out all you need to know on this topic, from Prateek Shukla – Oracle Senior Principal Software Engineer, with 11+ years of extensive experience in Oracle Consultancy and Software Engineering. Prateek will guide you in becoming familiar with HCM Extract and manage it with ease.

From the agenda:
- What is Extract
- Extract objective & overview
- Extract components & hierarchy
- Extract design process with checkpoints
- HCM Extract process: phases
- Troubleshooting Extracts

Description

Oracle HCM Performance Management System allow organizations to track the performance of employees consistently, to ensure that employees are working towards achieving organization's business goals or to plan for improvement of under performing employees. See it in action!

Join this sessions to obtain an overview of this helpful tool, as well as details about Setup & maintenance: Performance Management roles, document types, process flows & tasks, templates, etc. We will also cover:
- Mid-year & Annual Performance Evaluations
- Anytime feedback
- Feedback requests
- Anytime documents
- Check-ins
- Configuring performance notifications
- Profile options
- Lookups
- DFF
- Performance evaluation - DEMO

Description

Get comfortable with your Oracle HCM Solution! In this session, our Customer Success team along with Priyanka Kriplani, Taleo Support Engineer, will be diving deeply into:

• How to export data from the TCC
• How to check errors and verify errors using Console profile
• TCC Import / Export limit - detailed understanding
• Live Demo

Description

Delivery of a robust Knowledge Management solution can drive big impacts for business: you can resolve issues faster and enhance the service experience for customers and agents.

Well-curated and contextual knowledge management that is optimized across channels, including mobile, can have a big impact on the delivery of a great customer experience.

Join this session to learn more about best practices and strategies on how to implement and promote self-service.

Agenda includes:
• Tips and tricks on how to optimize your contact page
• Knowledge creation and management
• Knowledge of web inlays
• Reports measuring self-service

Description

Get your job done faster, simplify data entry and access personalized data relevant to your needs.

Watch this session to get guidance on how to:
• Better prepare for sales meetings with your very own personal digital assistant
• Reduce manual data entry, use voice or text commands to perform your daily activities
• Quickly access and review CRM data on the go

Don't miss this session so you can see how all of this can work in your advantage!

Description

As part of Oracle's continuing investment into the development of B2C Service Cloud, we are proud to promote our Browser User Interface (BUI) for a simpler, smoother UX.

Now, new agents can onboard quickly resulting in immediate productivity & service leaders can expect a constant stream of new features with seamless upgrades. And best of all, all of this is already included in your subscription!

This is why we are organizing a dedicated webinar for you, to learn more and ask any questions you might have. The session is interactive!

Description

As having proper segmentation rules in place is a foundational pillar in our goals, it’s more important than ever to start on the right foot in your marketing efforts.

Join this session to discuss Segmentation, the impact it has on the results of your marketing efforts, and how to focus on the right audience with more effectively design marketing strategies and generate more revenue.

Among the topics covered we will discuss:
• Segmentation of best practices
• How to setup segmentation rules
• Benefits of strong segmentation principles

Make sure you attend this session and start the journey of better knowing your customers.

Description

Did you know that having lead score models in place can help your sales team interact with the best leads and generate more revenue?

Join this session to discuss Lead Scoring and how to get more leads. Among the topics covered we will discuss:
• How to setup a lead scoring model
• How to determine engagement and profile criteria
• Tips and tricks for a good lead scoring model

Make sure you attend this session and start creating your own Lead Scoring models!

Description

With our powerful, intelligent features, marketers like you can make sense of the data at your fingertips and leverage it to create relevant, personalized journeys for every customer, in the moment, and at scale. Discover how to test your ideas and optimize, assisted by Machine Learning and Advanced Intelligence. The session is LIVE and interactive!

Description

You may have a lot of rich data available to you - making sense of these data and breaking down the silos between them to create rich customer experiences requires some intelligence.

Discover our set of intelligence features to help you leverage and make sense of your data toward improving customer's experiences.