Aberdeen Group Report: Cobrowsing in Customer Service
Get the latest insights on how organizations using cobrowse from vendors such as Oracle Cobrowse, FKA LiveLOOK, effectively achieve higher revenue and greater customer satisfaction than their peers.
From the report you will learn how cobrowsing can help you:
- Drive a 4.7% annual improvement in agent utilization rates
- Analyze agent performance 60% more effectively
- Achieve up to 16.8% year-on-year revenue growth
