Webinar Description

To solve problems faster, service agents need tools that offer complete customer details, understand context, and proactively recommend solutions without making them hop from screen to screen. See how Oracle Fusion Service combines a conversational UI with service automation capabilities to help agents thrive.

Webinar Description

Learn how Oracle Fusion helps you enable customers to help themselves by digitizing your organization’s help center with many self-service capabilities, including AI-powered knowledge bases, customer portals, chatbots, digital assistants, and several other integrated tools.

Webinar Description

Generative AI has immense potential for automating service workflows as it can analyze vast amounts of customer data and generate personalized responses, recommendations, or solutions based on individual preferences and historical interactions. This enables service teams to provide more tailored and engaging experiences for each customer, and in many cases completely automate service capabilities. And, when customers are freed from the burdens of service engagements, higher customer satisfaction and loyalty ensues. Learn how generative AI and other powerful capabilities within Oracle Fusion Service elevate and automate self-service, agent-assisted, and field service experiences.

Webinar Description

Nobody ever says, “Get me that answer...later.” When your customer needs help, they need it ASAP. For service teams, this means having tools that surface the exact information needed, when and where it’s required. Unfortunately, many businesses face the challenge of having multiple sources of information stored in various locations where nobody can find it. Oracle Fusion Cloud Knowledge Management has built-in findability features—powered by artificial intelligence and machine learning and trained by large language models—to help customers and agents get accurate answers lightning fast. Join as we explore how the “magic” happens across the apps your customers and service teams use every day.

Webinar Description

While ChatGPT, DALL-E, and a host of other generative AI apps are making headlines, the reality is AI has been in use for decades. In fact, Oracle applications for service and field service already leverage AI for several practical purposes. From scheduling field technicians, to automatically surfacing help articles, and intelligent digital assistants, service teams are already getting a boost from AI in their day-to-day roles. Take a look at Oracle’s current application of AI in service and field service. Then, return for Part 2 to see our vision for the years ahead.

Webinar Description

Part 1 of this series outlined five ways that AI and automation currently enhance service and field service workflows. During Part 2, we discuss how Oracle Service is continuing its investment in these areas to further improve the efficiency and efficacy of service organizations. Hear about Oracle’s vision for AI and automation, and learn about upcoming enhancements that will elevate service and field service workflows in the future.

Webinar Description

Last year, we launched Asset-Based Service for High Tech and Manufacturing, a groundbreaking solution enabling prebuilt workflows for proactive maintenance, field service, and depot repair. With capabilities spanning remote asset monitoring, customer self-service, agent-assisted service, service parts logistics, and field service, the solution has become a fixture in the shift to delivering anything as a service. See the next wave of innovative features added to the solution, learn about our future vision for using AI and machine learning to improve service workflows, and hear from customers who have transformed their service organization.