Automate Service Delivery
Learn how Oracle elevates self-service, agent-assisted, and field service workflows.
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Recent breakthroughs in tech have immense potential for automating service workflows. We can now analyze vast amounts of customer data and generate personalized responses faster and more accurately than ever before. Watch these on-demand webinars to learn how AI and other powerful capabilities within Oracle Service elevate and automate service delivery at scale.
On-demand webinars
Conversational and Automated: Make Your Service Agents’ Lives Easier
Duration: 28 mins
To solve problems faster, service agents need tools that offer complete customer details, understand context, and proactively recommend solutions... +
Self-Service Automation in the Digital-First World
Duration: 23 mins
Learn how Oracle Fusion helps you enable customers to help themselves by digitizing your organization’s help center with many self-service capabi... +
The Future of Oracle Service: Let AI Automate and Personalize Service Engagements
Duration: 21 mins
Generative AI has immense potential for automating service workflows as it can analyze vast amounts of customer data and generate personalized re... +
30 Seconds or Less - Find Knowledge Content When You Need It Fast
Duration: 16 mins
Nobody ever says, “Get me that answer...later.” When your customer needs help, they need it ASAP. For service teams, this means having tools that... +
5 Ways AI Elevates Service and Field Service Workflows Today
Duration: 20 mins
While ChatGPT, DALL-E, and a host of other generative AI apps are making headlines, the reality is AI has been in use for decades. In fact, Oracl... +
5 Ways AI & Automation Will Elevate Service & Field Service Workflows in the Future
Duration: 20 mins
Part 1 of this series outlined five ways that AI and automation currently enhance service and field service workflows. During Part 2, we discuss ... +
Master Asset-Based Workflows to Drive Anything-as-a-Service Success
Duration: 56 mins
Last year, we launched Asset-Based Service for High Tech and Manufacturing, a groundbreaking solution enabling prebuilt workflows for proactive m... +
