Successful interactions that drive customer loyalty first require building trust between your customers and agents. To develop that confidence, companies must first deliver safe, secure, and reliable voice communications. From there, agents must understand customer problems and sentiment, and then provide a personalized solution.
It’s no surprise, then, that contact center agents are vital to the success of customer relationships. However, agents need the right tools to help them - could AI be the solution to helping deliver stellar service?
Join Robin Gareiss, Metrigy CEO and principal analyst, and Doug Tait, Director, SDP Product Marketing at Oracle, for a lively webinar discussion around best practices for building customer trust and loyalty. During the webinar, we’ll cover the following:
- How do real-time and historical customer data help agents establish trust during any customer interaction?
- Why are voice biometrics, translation, and speech-to-text so important for these conversations and what value do they bring?
- How does generative AI play a role in building better customer relationships?
- What types of automation and guided resolution tools help agents deliver excellent customer service and why?
