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Metrigy Report

Metrigy Report

Cloud-Native and AI Solutions Deliver Intelligent and Secure Hybrid Communications

As CSPs look to the next generation of service architecture for networks, cloud nativity will be crucial to remain competitive. Cloud-native architectures result in faster development and implementation, and are optimized for creating, updating, and maintaining applications, security, and network services. These are built and designed to run extremely efficiently in the cloud, saving companies time and effort as organizations add new features.

Download this report from Metrigy and learn how cloud-native helps service providers offer their customers:

  • Quicker platform integration: 50% of companies are using the same provider for UCaaS and CCaaS.
  • BYOC connectivity: 87% of companies say BYOC is somewhat or very valuable.
  • AI capabilities: 48% of companies are using AI for their customer and/or employee experience, with 34% planning to add in 2024.
  • More services that increase average revenue per user: 55% of companies rate this as a “must have” as they consider CSP options for UCaaS and CcasS