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Improve service resolution with Knowledge Management and Decision Automation

Live Webinar
Wednesday, October 16, 2024
9 AM PT | 12 PM ET
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Live Webinar: Accelerate Service Response with AI-Powered Knowledge and Decision Automation

According to recent research, organizations using AI-powered knowledge management tools have seen up to a 35% reduction in average handle time and a 25% increase in first contact resolution rates.

Join this live webinar to:
  • Explore how generative AI is transforming knowledge management and decision automation for service agents
  • Learn to enhance operations: boost agent productivity, streamline processes, and improve customer satisfaction
  • See real-world AI applications: instant answers, intelligent decision support, and faster issue resolution
Don't miss this opportunity to stay ahead of the curve and transform your service operations with the power of generative AI.

Can't attend live? Register anyways and we will send you a link to watch the recording on-demand.

Featured Speaker

Seth Singer

Seth Singer

Senior Product Manager, Oracle Fusion Service
Seth Singer is a Senior Product Manager for Oracle Service, specializing in facilitating the adoption of AI, automated service workflows, front- to back-office data integration, and digital-first customer service experiences for Oracle's customers. Before joining Oracle, Seth supported EY's business consulting division where he assisted clients in developing and implementing modern customer experience strategies to improve customer satisfaction and retention.