Improve service resolution with Knowledge Management and Decision Automation
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Featured Speaker
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Seth Singer
Senior Product Manager, Oracle Fusion Service
Seth Singer is a Senior Product Manager for Oracle Service, specializing in facilitating the adoption of AI, automated service workflows, front- to back-office data integration, and digital-first customer service experiences for Oracle's customers. Before joining Oracle, Seth supported EY's business consulting division where he assisted clients in developing and implementing modern customer experience strategies to improve customer satisfaction and retention.