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Improve service KPIs and agent efficiency with Fusion Service

On-demand Webinar
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Customer service agents often face a balancing act of improving Average Handle Time (AHT), First Time Resolution (FTR), and customer satisfaction KPIs. Success often requires equipping agents with versatile, intuitive tools that boost productivity and enhance the overall employee experience.

Discover new AI-enabled features that Oracle Fusion Service embeds directly into the agent workspace. Learn how to enable service teams to efficiently resolve requests, from the most common and straightforward to the most complex and unique, transforming agent productivity and customer satisfaction.

Featured Speaker

Justin Anderson

Justin Anderson

Vice President, Product Management, Oracle
Justin Anderson is a Vice President of Product Management for Oracle’s Service applications, with a focus on Fusion Service. His key responsibilities include product strategy and roadmap, field enablement, and customer engagement. He is a 24-year veteran of the CRM and cloud applications industry and has held various customer experience product development leadership roles across service, sales, and marketing solutions.