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AI for CX: Accelerate service issue resolution to wow customers

On-demand Webinar
AI for CX
Service teams are embracing AI-powered capabilities to help solve service issues faster. From deploying new, automated self-service workflows to simplifying the agent workspace to deploying intelligent mobile capabilities for field service delivery, the entire customer service lifecycle is being revolutionized by artificial intelligence.

Discover how Oracle is helping service organizations adopt AI and automation to personalize customer experiences at scale, improve service KPIs, and reduce the manual and mundane tasks that service teams dread.

Featured Speakers

Justin Anderson

Justin Anderson

Vice President, Product Management, Oracle Service
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Justin Anderson

Vice President, Product Management, Oracle Service
Justin Anderson is a Vice President of Product Management for Oracle’s Service applications, with a focus on Fusion Service. His key responsibilities include product strategy and roadmap, field enablement, and customer engagement. He is a 24-year veteran of the CRM and cloud applications industry and has held various customer experience product development leadership roles across service, sales, and marketing solutions.
Mark Grannan

Mark Grannan

Senior Principal Product Strategist, Oracle
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Mark Grannan

Senior Principal Product Strategist, Oracle
Mark Grannan is the Outbound Product Management lead for Oracle CX in areas of innovation around AI, low-code, and beyond.