Oracle logo

Enhance self-service and exceed customer expectations with Fusion Service

On-Demand Webinar
Register now to watch this webinar on-demand
image
Intuitive digital customer service portals are essential for increasing self-service adoption among your users. Today’s modern consumers expect personalized service at their fingertips, such as access to product inventory, warranty information, knowledge article recommendations, and – only when necessary – seamless transfer to a live agent.

Explore how Oracle Fusion Service’s embedded, AI-powered self-service capabilities can simultaneously improve customer satisfaction and reduce your organization’s cost to serve. Discover new features that enable end-users to resolve their issues quickly and without the headache of calling-in or having a service person come to their home or office.

Featured Speaker

speaker

Seth Singer

Senior Product Manager, Oracle Fusion Service
Seth Singer is a Senior Product Manager for Oracle Service. Seth primarily focuses on driving customers' adoption of AI, automated service workflows, front- to back-office data integration, and digital-first customer service experiences. Prior to joining Oracle, Seth worked in EY's business consulting division supporting clients in the Telco and Media & Entertainment industries develop modern customer experience strategies to boost consumer satisfaction and retention.