Speak, Analyze, Summarize: OCI GenAI’s Smart Conversation Revolution

Unlock the technical potential of OCI GenAI in conversational analytics! This session dives deep into how developers can leverage OCI GenAI to transform large volumes of recorded agent-customer interactions into actionable intelligence.

We’ll walk through how to:

• Programmatically convert unstructured conversations into structured data—extracting sentiment, detecting topics, flagging severity, and identifying urgent actions.
• Auto-generate concise call summaries ready for email integration and workflow automation.
• Build dynamic reports that surface key metrics in plain language and spotlight GenAI-detected anomalies for faster troubleshooting.
• Apply unsupervised classification to group conversations into adaptive, data-driven categories—enabling continuous model improvement without static taxonomies, even after processing a month’s worth of evolving data.

Experience hands-on insights into GenAI workflows, integration options, and practical tips to supercharge your next conversational intelligence project.