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Unlocking the power of AI to improve customer experience

Unlocking the power of AI to improve customer experience

Operators are accelerating their AI investments to automate and enhance the entire customer experience lifecycle. However, most projects struggle to achieve meaningful return on investment, and only a low percentage of proofs of concept move into live deployments. The biggest challenge lies in how operators will reconcile their desire for architectural flexibility with the operational and financial realities of multi-vendor integration if they are to capture the full value of AI.

Download this report from Analysys Mason to explore the current landscape of operators’ progress in their AI and automation initiatives for customer experience lifecycle management. Some key insights include:
  • 97% of respondents either agree or strongly agree that implementing an integrated, high degree of AI-powered automation is essential for survival and growth over the next 5 years.
  • 86% reported that the AI and automation solutions used within their organizations are deployed both on premises and in the public cloud.
  • 53% say customer facing functions such as customer care and support are currently the most mature AI-driven use cases for customer experiences.

Oracle Digital Business Experience is an AI-powered customer experience management platform that enables telecoms operators to deliver hyper-personalized experiences at every stage of the customer journey.

Download the full report to learn more about how AI can improve the customer experience and how Oracle Digital Business Experience can help.