Is Social the New Customer Call Center?
It’s time to take social customer service seriously.
Almost 2 billion people worldwide are active on social media. 1 in 3 consumers now prefer social to phones for customer service.
Register for this on-demand webcast to:
- Learn about social’s rising role in customer service operations and what to do about it
- Discover how to listen, learn and act on social issues and opportunities in real-time
- Hear lessons learned and tips on social customer service from General Motors and Constellation Research
- Get the scoop on Twitter’s new social customer service capabilities
