Improve Customer Satisfaction with Omnichannel Strategies
The fourth annual Retail TouchPoints survey reveals statistics on omnichannel strategy priorities. Where is your organization on the adoption curve?
- 61% of retailers provide mobile devices for in-store employees to bridge the channel gap
- Half of retail executives report they achieve better ROI by investing in relationship marketing – retain your current customers
- An increase to 41% of retailers allow customers to track orders across channels
