Discover how using customer psychology delivers better service
In this video find out:
Why focusing on what customers do helps you make better service decisions
Why effortless service is the best service
How the first service interaction is the most important interaction
Report: Dogs are Loyal, Customers Aren’t
If you're under pressure to boost customer loyalty metrics why not have a read of this paper and take a look at an alternative idea that recommends focusing on customer stickiness instead.
