
Aberdeen Webcast
Convert Omni-Channel Hype into Real Contact Center Success

- Empower your employees with timely and relevant insights
- Deliver an integrated, omni-channel service experience
- Earn loyal customers, reduce support costs and drive revenue!

Omer Minkara
Research Director of Contact Center & Customer Experience Management, Aberdeen Group
Research Director of Contact Center & Customer Experience Management, Aberdeen Group

Chris Hamilton
Senior Director of Applications Product Management, Oracle Service Cloud
Senior Director of Applications Product Management, Oracle Service Cloud