Aberdeen Webcast
Convert Omni-Channel Hype into Real Contact Center Success
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Aberdeen discusses how best-in-class business harness the power of omni-channel and what steps to take to advance your omni-channel strategy.
  • Empower your employees with timely and relevant insights
  • Deliver an integrated, omni-channel service experience
  • Earn loyal customers, reduce support costs and drive revenue!
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Omer Minkara
Research Director of Contact Center & Customer Experience Management, Aberdeen Group
Chris Hamilton
Senior Director of Applications Product Management, Oracle Service Cloud