Ovum Webcast
Your Blueprint for Designing Omnichannel Customer Engagement 
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Designing Omnichannel Customer Engagement
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Ovum Principal Analyst Jeremy Cox shows you how to stay ahead of customer needs by developing the ability to meaningfully engage through any channel. 
  • Assess your customer engagement maturity level
  • Accelerate your progress by leveraging others’ success 
  • Adopt new social strategies and the Internet of Things
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Welcome

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"90% of companies are at risk of becoming irrelevant, but customer-adaptive enterprises are thriving."
Jeremy Cox
Principal Analyst, Customer Engagement, Ovum


Jeremy Cox
Jeremy Cox
Principal Analyst, Customer Engagement, Ovum
Stephen Fioretti
Stephen Fioretti
VP, Product Management, Oracle Service Cloud