Webcast Series
How to Become a Modern Customer Service Organization
How to Become a Modern Customer Service Organization
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In this webcast series, CX thought leaders Kate Leggett, R “Ray” Wang, and Bruce Temkin will guide you through the Roadmap to Modern Customer Service.  

  • Benchmark where you are in your industry
  • Identify the issues you need to solve and in what order
  • Measure your success along the way
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Welcome

Kate Leggett
Kate Leggett
 VP, Principal Analyst, Forrester Research
Ray Wang
R “Ray” Wang
Principal Analyst, Founder, Constellation Research
Bruce Temkin
Bruce Temkin
Managing Partner, Temkin Group