White Paper
The Five Universal Truths about Energy Consumers

This report, based on an international multi-year study, discusses the striking similarity in the expectations of utility customers’ worldwide. It unveils a set of key insights that we’ve termed the “5 Universal Truths” -- 5 things that are true for utility customers everywhere, irrespective of geography or regulatory environment. The paper also covers how utilities can use these truths to improve the customer relationship.