Webinar Replay
Delivering on the smart grid promise: How Exelon utilities create value for every customer through dynamic pricing
Two of Exelon's operating companies, Baltimore Gas & Electric (BGE) and Commonwealth Edison (ComEd), face a familiar industry challenge: how can they deliver the value of advanced metering infrastructure (AMI) investments directly to their customers? While many utilities had previously delivered on this promise through small scale dynamic pricing trials, few have successfully expanded these programs to large populations.
How did BGE and ComEd get over the dynamic pricing hump? Through personalizing the experience for each customer.
In this webinar, learn how both utilities have designed programs that leverage best-in-class technology to create value for every customer in their service territory. BGE through proactively enrolling over 1 million customers into a default Peak Time Rebate program, and ComEd by providing every customer with a smart meter the opportunity to opt in. Both programs rely on Oracle Utilities Opower Peak Management Cloud Service to maximize program impact by sending millions of personalized multi-channel messages to customers before and after peak events.
As part of this moderated discussion, you'll hear from BGE, ComEd, and Accenture experts on best practices for fitting program design to utility needs, initial program demand reduction results, and implications for the future AMI customer experience.
Presenters:
How did BGE and ComEd get over the dynamic pricing hump? Through personalizing the experience for each customer.
In this webinar, learn how both utilities have designed programs that leverage best-in-class technology to create value for every customer in their service territory. BGE through proactively enrolling over 1 million customers into a default Peak Time Rebate program, and ComEd by providing every customer with a smart meter the opportunity to opt in. Both programs rely on Oracle Utilities Opower Peak Management Cloud Service to maximize program impact by sending millions of personalized multi-channel messages to customers before and after peak events.
As part of this moderated discussion, you'll hear from BGE, ComEd, and Accenture experts on best practices for fitting program design to utility needs, initial program demand reduction results, and implications for the future AMI customer experience.
Presenters:
- America Lesh, Energy Efficient Program Manager at BGE
- Jim Eber, Demand Response Manager at ComEd
- Alan Mellovitz, Energy Consultant at Accenture
- Tom Mercer, Director of Product Management at Oracle Utilities