Webinar
Navigant's most recent survey of nearly 100 utility executives revealed major gaps in utility capabilities - pointing out that although increasing customer satisfaction is by far their most important business priority, they are not confident in their ability to deliver.
The research uncovered three main findings:
The research uncovered three main findings:
- The widest capability gap is access to information.
- Utilities ramping up their capabilities tend to move through 3 stages of digital maturity.
- To close the capabilities gap, utilities are investing in new IT models - especially SaaS.